I have been with Straight Talk close to a year now and was very happy with my services until recently. I started having trouble with my browser (internet interruptions), so I called to talk with a CSR about my problem. They did TRY to help me regain my internet services via browser but wasn't successful; therefore the CSR told me that my cell was defective and they will ship me a new(same model) out to me A.S.A.P.
This is where my confusion starts. I was shipped a empty box from Straight Talk through FedEx to send back my "defective phone" but the problem is, what am I suppose to do in the mean time! I am Ill and have to have contact with someone because of my illness. Now given, the CSR told me it will be 3 or 4 days before I will recieve the "new" one but mind you, it takes that long for them to recieve the defective one.
My need is contacting my family, friends or hospital in case that my condition gets any worse but I will have no phone. Okay, I asked to speak to a supervisor (little did it help), he politely informed me that it is Straight Talks Policy that they must recieve the defective before sending out another one. I, then, informed the supervisor my situation and he told me that he can compensate me for the days that my account was inactive(days missed) but that's all they are required to do.
I politely asked the supervisor about sending me a refund check so I can go by an upgrade, while I still have some outside contact, and then I will send the defective phone. He said, "it wasn't the policy". I said, "ok, I will be making an official complaint and thank you for your help"!
Staright Talk has be a good service to me BUT right here and right now, there's no justice!