I have bought and returned 6 phones from straighttalk. The phone itself are cheap for the minutes and its hard to get another phone else where because my credit, so that is why I chose to put up with them, but I am so done with the aggravation. Every time I get a phone from them, it either shuts off while I'm talking, or it will not let me call out or receive calls. It will work fine sometime, then all of a sudden it will start acting up. When I call technical support, they sometime fix the problem, but then sometime they don't. I have to keep calling them, half the time I do not understand anything they are saying, or they admit they don't know what to do about my phone and admit they don't understand it themselves. I really think these phones should be taken off the shelves because this company is a rip off. You waste your money on the service cards because when your phone don't work most the time, they do not credit you for the days you missed out on it. And you can not return your cards even when your card dont go through onto your phone. This service sucksssss