First of all let me say I recommended Straight Talk to all my friends and family until now. My husband bought a high end Straight Talk Phone (NOKIA E71) It was so complicated he decided to get a different phone. We were going to let my granddaughter have the NOKIA. We have been trying to activate with her old Straight Talk # for a week now to no avail. I have been on the phone with the customer service every day 2 to 3 hours at a time. They have sent us 3 different SIM cards. They turned off her old phone and she has been without a phone for 5 days now. Every time you call you have to go thru the same explanations again. Seemingly they do not have access to any prior actions on the account. I finally gave up and told them to just turn her old phone back on and they kept me on the phone another hour and then told me they would have to send another SIM card to do that. I told them her old phone does not have a SIM card. They said I would have to put a new SIM card in the new phone to turn the old phone back on.WHaT????? There is no one who can help you. I asked if c.s. is in the US and she said No. I said no wonder you cant get anything done. What is wrong with hiring people here in the US? So now we have 2 phones we can't use and she had just bought a new service card and we have lost that too.