We purchased a sectional made by stratolounger from j c penneys in july of 2008. Withing 8 months all cushions were sinking, especially the one on the recliner side. Called penney's and was referred to another number. Long story short, it took over two and a half months to get the replacement cushions in and the one on the recliner side and the far right side is sinking again. The replacements have only been on about 4 months and am now told by j c penney that because it has been over a year since we purchased the sectional it is no longer under warranty.

We were told that it doesn't matter that the new cushions have only been on a short time. They go by the date of original purchase.

We have a lemon law in the state of Missouri and feel this qualifies.

We would like to have replacement cushions but am to the point of wanting our money back as this is not the quality of furniture we expected from a well known brand and store.

Any suggestions as to how we can get this resolved.

Stephanie Holm
Springfield Missouri

One of the brackets on my recliner's footrest has broken and I do not know where to go to get it repaired.