I went to Strauss on Rt 440 in Jersey City, New Jersey to get a basic battery replacement. I brought a battery from them less then a year ago and had a one year warranty on the battery. The general manager of the store refused to give me a new battery due to a problem with the alternator. They told me in order for me to get a new battery I would have to replace the alternator. I agreed to replace the alternator and the car was running just fine until i parked it. I called strauss and asked them if they had replaced the battery, they said they didn't, they had left the damage battery in the car. In that same week I went to Strauss an average of 6 TIMES!!.. Every-time I went their they determined a new problem with the car. My car started miss-firing which they told me its a clear sign of the car needing a tune-up, I agreed to get a tune-up done and paying close to $300 for the services. When I went to pull out of their driveway i felt the car dragging and ask the mechanic if the car was running properly and he said their was nothing wrong with the car. I test drove the car & the car was doing for more than 10miles an hour, which alarmed me since I have to drive home from the highway. They continued to tell me the car was fine, and I requested one of them check the car out again. They checked the car out again, only to realize that the car had a leak in the transmission, and requested me to go to Amoco. After going to Amoco it confirmed my car is having engine problems and the transmission is started to slip, but "specialist agreed the car was in good condition if fixed" I went to a co-worker at work and asked him to check on my engine, because every since i left Strauss my car has been acting up. He looked at my engine only to find out that the distribution cap was on backwards and was not properly aligned. My co-worker fixed the issue, and I called Strauss telling them the tune-up job they did was terrible. She said drive my car back to them with a reverse cap, my co-worker advise them the engine could exposed at any given moment and it was not good for the car to be driving like that... Strauss tells them the car has already allot of issues, and basically wanted me to drive on the highway under those circumstances. I called corporate about the issues I had at that store, and failed to solve the problem, yet they sided with their employees(of course). & i am not including the HR problems I had with the employees. Moral of this story is be-careful who looks under your hood, just because they have a "well-known" name doesn't mean they are trusted. I learned that lesson the hard way.