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Ikowalle
April 13, 2011
After I checked out and provided my credit card info, the price went up
After I checked out and provided my credit card info, the price went up. They promised me a refund six weeks ago and never sent it.
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Kevin B
March 13, 2011
Fraud
Strawberrynet.com fraudulent charges. Today I logged onto my bank account online and found out that I was charged for something through my verified PayPal account. I did not recognize the charges, called my bank and disputed the transaction. Further investigation into my PayPal account history showed unauthorized charges from a payee Strawberrynet.com. I have to say that I have never previously heard of such company or never even thought of buying fragrances (the products they sell) online.
Transaction was immediately disputed with PayPal and reaffirmed that it was cancelled that I would not be charged for said transaction. What the PayPal rep advised is that I change my account password and security questions and that an investigation will take place and I will be notified as to the outcome.
Dealing with PayPal is great and having a verified account is convenient for some purposes, however, it is just as easy to get your e-mail and your password and charge fraudulent transactions on your PayPal account. It is just as easy to pull money from a verified bank account to cover the cost of the fraudulent transaction.
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Paddingtonlady
February 15, 2010
They send wrong item and expect customer to pay postage for its return
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RETURNS SCAM. Customers expected to pay for Registered Post returns on StrawberryNet mistakes!
Having ordered a particular face moisturiser clearly marked on their website as containing SPF25, StrawberryNet sent me a version of that moisturiser minus the SPF...not once but twice!
The first time they said "keep the product", the second time they wanted me to send them photographs of the jar (?), and instructing me to return the product by Registered Post back to them in Hong Kong. Which I did.
Weeks later, after badgering them via numerous emails to try and get a refund for the product I'd ordered and paid for in advance plus the AUD$18.30 Registered Post charges...they finally paid up. BUT, not for the postal charges. In reply to yet another email regarding this they asked me to send a receipt for the postage paid and in any case they would not issue a refund but some kind of credit note. I NEVER WANT TO USE STRAWBERRYNET AGAIN!
I am furious! They sent me the wrong product in the first place. I had paid in advance for their mistake, and they had the audacity to keep hold of my money for 6 weeks until I wrung it out of them. And, having requested me to return their incorrect product by Registered Post, they expected me to simply foot the bill.
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