I was trying to move my service to a new address but the customer service guy said he could not find my address. Don't know why the house has been there for 20 years. My contract is up in Nov. 2011 and he told me I would have to pay a $250 early termination fee. I said why I have no control over when my house sells and I don't understand why my new property is not listed. I have done business with Stream for over 5 years never late and never any problems on my part. I said this is how you treat a regular client. Also, told him my neighbor down the street has stream and if it is available to her why not me. Said again he could not find my address (new). Told him fine then but I would never ever use "stream" again and would discourage others from doing so as well. If they can't work with lifes situations beyond our control they can have it !!! What a scam these people run when you can't even go the extra mile to help our a client. Beware !!!

I recently received a utility bill that was almost tripled in amount. There is no way this meter reading is correct but no one at the company cares and they are blatant about wanting every cent. No payment plans or installments ...just bogus charges and demand for payment. I can't believe this corporate bullying.

My mother (72) did not realize she was behind on her gas until the guy showed up in the yard to cut it off. She only owed $101 and he told her to just pay it over the internet and the confirmation would show in his truck. She immediately paid it and he came back later and cut the gas. She called Stream and they told her that it was her fault because she did not call them to let them know she had paid. She told them that she only did what the guy told her. Not to mention that on their website it does not say call when you are facing disconnect (like GA Power) instead it says that the payment immediately updates in the system. They told her the earliest they could connect her was 5 days from then. She filed a complaint with the Public Service Commission and little did she know they made Stream remedy the problem. However, when the guy from Stream contacted my mom (the day before they were to come out and reconnect her gas) he apologized and told her that they would handle it immediately and that she did not have to do anything. She explained that they would be out that morning and if she needed to be there and he told her no that it was not necessary. Needless to say the guy needed her to be there and she wasn't and now they are telling her that it again her fault for not being there although she was told that she did not. Now they want to make her wait 7 days before they turn the gas on. The crazy part is that Atlanta gas light (who turns the gas off and on) told her that all Stream had to do was admit it was their error and they would come out immediately and cut it back on. But they refuse and were extremely rude and just do not care about their customers. If you have Stream please think of this when you have paid the bill and they still cut the gas off. CHANGE COMPANIES, BELIEVE ME ITS NOT WORTH IT!!

Moved to a place where they could not provide me service, hit me with a early termination charge and before they removed the $150 they turned me into a collection agency after telling me not to worry about the lateness of the partial month charges until the refund of the early termination fee was taken care of. Worst utility company out there.

I have been a valid customer of Stream Energy for seven months or so and I have NEVER paid late nor have I EVER made ANY non-payments.

This all happened when I called Stream Energy to notify them of my move from one apt ot the other. I let them know that I would like to transfer my services to my new apt. and they were to disconnect my services at the old place in the beginning of July and turn on power at my new address by July 2nd. When I got to my new place like any transfer of services it takes a little time until you receive your first initial bill. Well it was towards the end of August that I realized I hadn’t seen a bill from Stream Energy…I had paid my first cable, water and trash, internet and phone bill but I still hadn’t received a light bill. So I called Stream Energy and the customer service rep told me that they had indeed been sending the bills to my old address. He told me that he would correct the information on the computer and I should go online (he gave me the account number because I didn’t know what it was…due to the fact that I hadn’t received a bill) and make a payment. He was very rude and I just didn’t pay any mind to it.

When I went online to make a payment the amount was for $20 I owed at the old apt. After I paid the amount I then entered my account again thinking it would bring up the current charges for my new address and it didn’t. Matter of fact it showed a $0 balance was due. When I checked my mail two days later I saw my first bill (the one enclosed) and I set out to pay the full amount of $256.20 on the 15th of September (that is when I get paid). But by September 8, 2009 my lights were disconnected without warning via mail, via telephone or via email that my service would be disconnected. I have made several attempts to call Stream Energy all to which have failed…spending at least over a total of 3 hours on Tuesday and Wednesday on the phone (on hold more than half the time) with a customer rep to talk about the problem at hand.


I spoke with Antonio, Sergio and Carla (who hung up on me) to try to get someone to turn my lights back on and all attempts failed. The reason they would not assist me was because they said it was the post offices fault for not sending me the bill. Now if they had all my information and actually serviced my new apartment and disconnected my old apartment and never sent me a bill to my new location but the old location how can you blame that on the post office or me? Then they NEVER sent me a disconnection notice but yet again blamed it on the post office. I have not received any notification from them besides this bill which clearly states that I do not owe them money until 9/17/2009…so why in the world was my lights turned off? This is coming from a person who has ALWAYS paid her light bills effectively and immediately with NO late or non-payments.


After several attempts I did speak to a man who was willing to help named Francisco and I made the payment (which I had never contested against) of $149.16 (confirmation # 411849589) and he indeed told me it was Streams fault and they wrote on the computer that it was an “un-initial mishap” but I would need to speak to a supervisor to put me on the “priority” list to get my lights turned on immediately since it was their fault. So I held on and yet again was put on hold for over an hour. No one was willing to assist me! It has been two days and I have no lights in my house and I think that this whole fiasco is unheard of. ALL my food is rotten and I just spent over $200 on a month’s supply of food and drinks and this needs to be reimbursed to me from Stream Energy. I never even received an apology for their actions. I can not make payments if I do not receive an invoice and my email account says I owe nothing. I never objected to paying I just need my lights on and to be reimbursed for the food that has gone bad at my apartment. I have no money for food nor shelter and they do not care. I have been a loyal customer and they are making me suffer for a situation they caused. This is a disgrace and Stream Energy NEVER tried to correct the situation but blamed me for lack of payment. I should not be held accountable for paying a reconnection fee or late charges or anything to that matter.