Our bill went from $217 each month to a sudden $1000. They said our average balanced billing plan exprired...we never where told that it only lasted so long or when it would terminate. They told us to pay immidiately or we would have service cut off...we payed $400 on my credit card because i was pregnant and taking care of a handicaped stroke victim in my home both of us were heat sensitive. they agreed to keep our power on..but nope..it got turned off. This was such a huge traumatic experience for us.
well...we sold our house and requested our final bill and that our electricty would be cut off. My husband paid the final amount which was stated on the bill and over the phone by a stream rep. After moving out they mailed us a bill saying we owethem $1700...what and how? We told them it was bogus and we never paid it. Stream sent it over to a collections company. Brown and Joseph is the company still trying to collect after weve told them for 6 months that we will not pay and that it is a disputed amount. This past week they have been calling offering a 50% settelment. My husband almost thought that sounded good, but they told us that our final payment never cleared the bank I looked it up and our bank cleared the money 6 months ago..what do i need to do next. truth be said Im sure Stream would owe us lots of money.

Since June of 2008 I have paid over $2000.00 in eletric bills. I shut off my air conditioner in September so I would have some money for Christmas. My bill in October was ok until they double it. The second amount, which was equal to original bill, was listed as energy rate correction. I called the company and was told that in July they only charged me 14% and should have charged me 19%. And I should be grateful, as I saved nearly $50 in taxes. I keep asking why I was not billed for the 19% in July and was not given any reason but was told over and over again that I need to pay for what I consumed. When I asked for a corrected detailed bill showing why I owed the additional amount I was refused. At one point she stated that they could charge me 19% every month, which I took as a threat.

I have reported this to the BBB but will have to pay the entire bill or lose my credit rating. I have switched to another company and am hoping that this is not a practice used by all.