I called Stream Energy's Customer Care dept to pay my bill. I authorized to pay $117.80 for the month of May 2009 and was given a confirmation code. When I checked my bank account, I was charged $117 (plus $2 processsing fee) and a whopping $332.80 which caused my account to get overdrafted. I called back and I was informed that they will resolve that issue, so I called 3 days after that and was informed that I am getting a refund for the UNAUTHORIZED CHARGE of $332.80 by friday. Friday comes along and my account is pathetically in the negative and NO REFUND HAS BEEN DONE. I called and inquired about it and I even spoke with the Team lead/Supervisor and i was given some random reason that i was misinformed that i was "maybe" gonna get my refund back in 4-6 weeks. So i guess until then they are expecting me to incurr insufficient funds fee while they all dwidle their fingers. I asked if i could escalate the matters to their Billing dept. and i was informed that I can only speak with Customer Care... ironically- it wasn't Customer Care... the 4 people i've spoken with doesn't know what they are doing. I do not need their apology, I want my money back because i did not authorize the larger amount that they charged me