Strutmasters.com
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Category: Automotive
Contact Information 1803 N Main St Roxboro, NC 27573-4047, Roxboro, North Carolina, United States
Phone number: (336) 597-2397
Strutmasters.com
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Strutmasters.com Reviews
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Galvin Sinagra
November 24, 2010
"Strutmasters...DONT bother"
Their conversion kits are junk since i got them. I had over 4 different pairs and they are still trying to get them perfected. They never once not made a noise for me, oh wait maybe a week at the most then they got loud. It's funny how they say lifetime warranty, but now since their screwups with them they say my warranty has expired. They don't know how to do good buisness...FYI
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Galvin Sinagra
November 24, 2010
Stay away from strumasters - air suspension conversion
After installing kit front end was sitting on bumps stops
(very low).Contacted Strutmasters, after being run around to 7 different people and never having any of them return my calls it took over a month to finally get them to send another set of front struts. Then they wanted me to pay shipping for replacements and for ones being returned.
When I got new ones we found out they had sent me incorrect struts in the first place.
The kit is very cheaply built and their customer service is the absolute worst, I also found that they for some unexplained reason charged me an additional $250.00 that we are still arguing about because they say that they didn't but my credit card bill says they did. Legal action may be needed to correct this so watch out for Strutmasters.
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Galvin Sinagra
November 24, 2010
Strutmasters customer service, or lack thereof - 2003-2006 Lincoln Navigator Deluxe 4-Wheel Air Suspension Conversion Kit (4WD)
After ordering my kit from Strutmasters back in early March, 2010, I was only to learn that they were "out of stock" on almost everything but the struts. No one bothered to inform me of this when I placed my order. When I didn't receive my parts, I called, only to be informed that they were out of stock and should be in within 2 weeks.
I was told to call back which I did. When I called back, I was told that they were still out of stock and there were a number of orders waiting for the same parts. I was told they would definitely arrive to me by mid April and promised that the representative would look into this and call me back. She never called back. I forgot about it for a couple of months and called back again to find out what was going on. I was transferred from person to person and finally got someone who could look up my order. She told me she would have to "look into it" and said she'd call me back. Being wise to this, I said that was what the last person promised and she never called back. This person PROMISED she'd call back within 30 minutes. I never heard from her. I filed a complaint with the Better Business Bureau and like clockwork, received a call from Strutmasters the next day. (File a complaint if you want them to ACTUALLY call you back!!). Now they say they shipped me the parts. Not true. I explained that their own people said there were multiple orders waiting on these parts and that she needed to go back in their system to look it up. She said it was unfortunate, but no one there had documented my account the multiple times I had called previously and they had no record of my calls. Get everyone's first and last name if you must deal with them!! They actually had the nerve to get testy on the phone with me to boot. TERRIBLE customer service.
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