Between January 27th and and February 18th, an unauthorized party accessed our StubHub account and changed our listing of concert tickets. Originally, we had placed two tickets for sale for approximately $175 each, but the altered listing showed them at $200 each. Additionally, they were listed as "General Admission" tickets, but the altered listing showed them as being in "VIP" status, meaning, in essence, that they were now advertized as being more valuable than they really were. Without realizing that somebody had changed our listing, I authorized a sale that reflected the altered ticket information.

I complained to a StubHub representative, stating that my account had been accessed and altered by an unknown and unauthorized user, but they still held me solely responsible for the transaction and have stated that they do not intend to investigate unless we provide proof that the account's security was breached. All we have is the confirmation email at the time the listing was created, showing the correct ticket info and pricing at that time. We are currently at a standstill in the investigation since we do not have access to their servers and can't say when and from where the account was accessed.

I contacted the Cyber Police (FBI) to resolve this problem!! Stub Hub plans on charging me $297.00 FOR THEIR MISTAKE...THEIR LACK OF SECURITY!!!

On march 20, 2011 I decided to buy 2 tickets to a Friday night game for my husband and I. Went on line to StubHub scrolled my mouse to the seat I felt were affordable and available. Went through the necessary steps and felt real good. I arrived home from work told my husband we have tickets to the April 8the game at the Garden. Iopened my e-mail, where theconfirmation was sent.Went to the StubHub site to show my husband were we would be sitting. To my horror the e-mail placed us in the Balcony not the Loge area as I ordered, but charged me Loge price. I called the CS# provided, was told their may be a website "Glitch". 1 week later I called again and was told after an extensive investigation"Yes"I had indeed ordered those seat. My response. "If Balcony is going for 79.00 per seat and Loge for 139.per seat..I need some serious change back! After demanding a Manager I was told I could be provided a 1 time credit for what I have already paid;however now the tickets I wanted are going for a whopping $209 a seat!!!OK now I must pay an additional $179.00. I already have train tickets, SO as the screw turns. NEVER NEVER NEVER..All done with this group of Theives!!!

I bought 3 tickets to a concert over the phone with Stub Hub . I was assured prompt delivery to my hotel prior to the concert. I called the day before the concert event only to be told that the seller still hadn't responded. When I pressed the issue of needing the tickets I was told that the seller had 48 hours from when I bought the tickets and to wait(it had been more than 48 hours). I asked the sales person if she could contact the seller to see if he still had the tickets and was told they don't contact sellers. I pressed the issue again and she put me on hold and called the seller. When she came back on I was told the tickets were no longer available as the seller had sold them. I asked the sales person if that was it, there were no other tickets and she said no. I asked to speak with a manager so I was given to Steve. He came on and told me that the tickets were sold by the seller. He was cold and unsympathetic that I had traveled 2500 miles to attend the concert only to have the tickets pulled out from me. I called Ticketmaster and got new tickets from a helpful staff. I will never use Stub Hub again.

Here is the details. I ordered tickets, someone in my family accidentally threw them away (mistakes happen, we are all human), and I called stub hub. I was willing to pay even fifty dollars to have the original tickets stopped and have them reissued. They said no way they can't do that, our only option was to purchase more tickets. So since my mom felt so bad to throwing them away, she purchased 200 dollars more of tickets. Here's the kicker, the second tickets were MORE and were farther away from the game! Well, my friend, one of the ticket holders, called stub hub back because we didnt want to pay an extra 200 dollars on this, we didn't want to be put 8 rows farther back, and it was an honest, feasible mistake! The rep at stub hub told us they would refund us for our original row 4 tickets, and get us row 3 for the same price. They said no to refunding us for our row 10 tickets, even though they said at that time that there was no way at all they could refund our purchase, we had to purchase more. Well obviously this was a complete and fraudulent lie. They did do something, they refunded it, but didn't bother to do anything about those additional tickets that my mom had to purchase, they just pushed that issue aside and "turned a blind eye". With this issue, I have already put on my facebook, told all my friends, and every single feasible way to communicate to never go through Stub Hub. Atleast with TicketMaster, you pay a little more in fees, but you are GUARANTEED if something happens they have your back. I sure hope that if people see this, please pass this along. Stub Hub is not a good company. I am usually not a person to complain since I work in customer service myself and I know mistakes happen, but I do everything in my power to correct them. The woman on the phone even told me I couldn't speak to her supervisor. Please, pass this along, I don't want the same thing happen to you that happened to me. The one thing investors should know is that it may be cheaper, but oh boy, it is not safer. No way.

I buy 4 tickets for a Broadway show in New York and they say that they are going to be put at Will call for me, but they were not there, I live in another state and we travel to New York to see the show, could you imagine the frustration and anger, I could not believe that I trust this company and they let me down, I was ashamed because I could not fulfill my little girls dream of seeing her favorite show.