4 tickets purchased for Wicked tickets for daughters birthday 2 months in advance with hotel reservations out of town trip. Contacted Stubhub multiple times regarding delay in receiving tickets. Day before the event still didn't have tickets and I was told worse case scenario they would send tickets in a PDF file. Didn't happen, fanguarantee they kept promising was no help. Supposedly they will refund the money but that is not the point. DO NOT COUNT ON THEM TO DELIVER.

I got online at Stubhub to buy tickets to a Frankie Valli concert. I paid over $100 for 2 $10 tickets. Talk about a rip off. I never say anywhere on their web page teh face value of the tickets I was purchasing.

I'll NEVER go back to Stubhub again!!!

I sold tickets through Stub Hub and accidently put the seats in the wrong section. They were sold and upon receipt the buyer notified them they were wrong. Stub Hub charged me a 15% commission on the tickets. They then debited my credit card the cost to get the buyer an "equal or better" seat which I am sure they charged an additional commission on. Then they charged me an additional fee 6 days later for reasons unknown.

I have called and, like many after being on the phone for 30 mins or so got nowhere with rude condescending managemnt and employees. I was never told or hinted that when the tickets were wrong I would be financially responsible for the persons "upgrades". My problem is that they initiated all of the charges without notification, without an explanation of the charge, and without authorization to do so, as well as double billing commissions. Their customer service is rude & awful and their communications are horrendous. They even authorized all of the charges without the buyer even mailing the incorrect tickets back to me.

Having done my research now, and seeing how many people (Buyers and Sellers) that have complained about Stub Hub they still carry an A+ rating with the Better Business Bureau. I think it would do everyone a favor that has a problem with them to notify the BBB and seek a resolution.

Beware of using StubHub! I have and now regret it. I was sent the wrong tickets to an event and have had contact with three representative this month. The first two both lied in their notes on the matter regarding what they instructed me to do as well as were ignorant as to their own policies. Never again.

If you value your sanity, do not use Stub Hub. After paying for and ordering tickets on 12/7/08, I still did not have them on 12/29. I started calling immediately that AM. I continued to call, be put on hold, get promised of return calls, emails from Monday the 29th thru the 1st (game day for the Cotton Bowl which is what I wanted tickets for was on 1-2!) Anyway, after about 5 total hours on hold and phone calls, non answered emails, incorrect info on emails, no returned promised phone calls, I never got my tickets. In all my 50 years of dealing with non caring folks, I hand it to Stub Hub. They are the worst! If you like to not get what you pay for, listen to the same hold message per phone call about 50 times per call (I am not exaggerating), and driving 8 hours from home to an event that you do not have tickets for, then by all means, use Stub Hub. If this type of fun doesn't tickle your fancy, then go somewhere else. I am making it my goal to let as many people as I can know that they stink!