We purchased tickets 3 months in advance for 2 different sold out concerts through StubHub and both times we got screwed by this unscrupulous ticket seller. In both cases we were assured right up until the day before the event that we were covered by StubHub's "Fan Protect" guarantee. What a load of garbage!

In both cases StubHub did not provide the tickets they sold us and in both cases the seats were taken when we attended the events. We were out thousands of dollars in airfare and hotel costs due to the fraud they perpetrated on us.

StubHub is practicing fraud on a large scale and should not be used for any tickets to any event. As a side note - they did refund our money, and they did send "coupons" worth 150 dollars - which I promptly told them to stick up their *ss!

Do not purchase from this company - they are reprehensible.

I sold tickets to a concert to someone using their site. They tickets never arrived. They agreed to allow me to have them at will-call at the venue. They then tried to sell my buyer other tickets and blow me out of the picture without permission. I called them on that and they agreed to let the buyer and seller deal direct and NOTHING to deal with stubhub and no charges to either. Calls were recorded for accuracy. They then charged by credit card 152.00 Oct 3rd. I called them Cct 8th for a refund. They agreed. Oct 22 they have not. I called them. They refused to refund. No reason given.

I went to Stubhub to purchase tickets to a University of Kentucky college basketball game. The seller described the tickets as "student tickets" which I assumed meant they were in the student section but were among those regularly sold to the general public when the students don't use all of their allotment. This was over the Christmas vacation period. I have sat in the "student section" at many venues and never had to have a particular ID. I took non-student relatives and friends to game in the student section when I was in college and they never needed an ID. When I got the tickets, the tickets stated that you must have a student ID to use them. There was no warning that you would need an ID in the sellers comments or by Stubhub. When I called customer service they were very rude and basically said they did not feel any obligation to disclose the fact that the buyer would need a student ID to use the tickets.

I will NEVER purchase tickets through StubHub again! I ordered tickets for the Kentucky Derby & had them sent FedEx overnight (for $19.95) to where I was going to be staying. There was also an additional "commission" charge of 10% of the purchase price that was not disclosed up front.

The day prior to the Derby, I received a phone call from someone at StubHub who said that I had been sent the wrong tickets. They asked if I could drive to Indiana to exchange them (which I agreed to because I did not know the area and assumed it was a short distance away). When I found out how far it was from where I was staying to the hotel they wanted me to go to, I called them back & told them that I could not get to the specified location & asked if they could give my phone number to the other party so we could exchange tickets at the event. They were extremely rude on the phone and told me I needed to take my tickets to the hotel (which was 2 1/2 hours from where I was, not to mention I DID NOT HAVE the tickets yet) and that I had no other options. They would not call the other party and insisted that I had the tickets in my possession since they had been sent out.

I got the FedEx package the night before the event (containing four tickets instead of two) and ended up having to go to Indiana to exchange four tickets for the two that I had ordered (and only agreed to it so that the other party would have the tickets they had ordered) prior to the event that morning. They would not refund any of the fees I had paid & everyone I talked to on the phone was extremely rude.

The two employees who were at the hotel / exchange location were nice (and actually apologized for the mix-up) & told me they would e-mail me a gift certificate worth $50 towards any future purchase from StubHub because of the trouble. It has been over two weeks now and I haven't received anything (which is not a big deal since I don't think I would dare use it anyway).

If you are thinking of purchasing tickets through StubHub, I would advise you against it! You might save a couple dollars per ticket, but it will cost you a lot more in money, time & energy in the long run. It's not worth the headache.

This company took my 2 $792.00 that I paid for VIP NichleBack tickets and subsituted them with "row" tickets. Bait and switch, no refund. Buyer beware? I have talked to stubhub manegement and filed a complaint with paypal. NOTHING has been resolved. I have proof and will give [email protected].

MY RECOMENDATION...I didnt know this until tonight...Go to Live Nation to purchase tickets. Those $792.00 (for 2) VIP tickets, that I paid for June 23, and will not get, are still available at LiveNation.com for $397.00, 3 day's before the concert here in Virginia Beach. Sorry for the rant, but I hope this helps somebody in the future.