Several days ago, I listed 4 tickets for sale to an NHL playoffs game on Stubhub. My listing expired before the tickets sold (or at least that's what an e-mail I received said), so I relisted my tickets which eventually sold. Several hours after receiving the first e-mail that said my tickets had sold, I received an additional e-mail saying that my tickets had sold. I called Stubhub to inform them that they had sold my same 4 tickets twice because I didn't want the two buyers to get ripped off due to Stubhub's error. I was told my claim was going to dispute resolution and I would be contacted within 24 hours. The following day I received an e-mail saying that I was being charged over $260 because I double listed the tickets and could not fulfill the orders.

I've called Stubhub several times since they decided to screw me over and my claim has again been submitted to dispute resolution, where I will allegedly be contacted by them again within 72 hours. Gee, I wonder how many hundreds of dollars they're going to try to steal from me this time! Their customer service reps are incompetent, rude, and incapable of resolving anything. I am a season/playoff ticket holder, so Stubhub will unfortunately be missing out on tons of $$$$$ and many transactions because they decided to screw me over. Do not buy or sell from these morons! I will continue to badmouth this company to everybody I know and through every outlet I have until I am refunded my money! I will continue to call these losers everyday until they refund my money!

After purchasing 2 tickets on 4/13/11 from Stubhub(order # 39025215) for 45 dollars for a NHL playoff game, I received a calling from a rep asking me to call him back. I called back and was told my tickets weren't confirmed for cause the seller took them off. Then she explains how I'm not covered under "fan protection" cause they were never confirmed and the money was never charge when in reality my card had a hold for 99 dollars(the tickets total) so therefore i couldn't use the 99 dollars anyway. She then goes on to say she can give me "courtesy" seats. Only thing is i have to pay the different of 40 more dollars. After asking how they are "courtesy", she says they are courtesy because they "looked for them when we didn't have to". They were actually worse seats then i actually PURCHASED! I asked her all you do is look on your website and see whats there and she confirmed that's right. After agreeing to the "courtesy" seats, she then says "actually, those seats are now gone". they were gone cause someone else bought them. Then she says that was the only option and I would have to take the refund or see if she can find some other tickets(which are selling for 50 dollars more). Only thing i could do is take the refund and now i am left ticketless and completely unsatisfied with 2 days before the event. Ive been using stubhub for the last 5 years and never again will I use it. Or recommended.

We purchased 2 Row D seats at almost $600 for a Rush concert. When we got to the venue there was no Row D as it is an "imaginary" row for the handicapped. If you are in a weelchair you are placed in the front and a folding chair is provided for the companion. When we asked for assistance at the venue they would not provide the folding chairs as we are not handicapped. We even offered to move if a handicapped person arrived - which would not have happened since we were the only ones who purchased those specific seats - but the venue did not accomodate us. They were actually enjoying it since we were "duped" by online brokers. So we ended sitting at a picnic table outside the concert area, with no access to seats. I called Stubhub, trusting that their fan guarantee would cover and refund, but after talking to an employee and a Supervisor I was informed it was too late for a refund and that I should have called when I received the tickets. I asked how would I have known the seats did not exist until we got to the venue the night of the concert? The Supervisor responded that unfortunately there was nothing she could do and would only refund their fees. We will never use Stubhub again and will let our coworkers, friends and family know not to use Stubhub either.

I placed a bid on tickets to game 4 of the World Series last year. My bid totaled over $900.00. Two days after I bought the tickets I had a family issue that made it that I couldn't attend the game. I called Stub Hub to see if I could retract the bid. They informed me I could not. I then asked to speak with a manager and he told me the same thing. It was unfortunate and I was upset but ultimately I understood. The manager I spoke with told me that since the auction was ending at 11:00 am on the day of the game and the tickets were e-tickets I could easily re-sell them on Stub Hub or even Craig's List if I were to win the auction. I ultimately decided to sell them on Craig's List. I even had a buyer lined up. Once I won I would e-mail him e-tickets once he paid me. I wound up winning the auction and I waited and waited for my e-ticket e-mail from Stub Hub. The e-mail never came. What did come was an e-mail explaining to me that Stub Hub could not provide me with the e-tickets that were advertised in the listing because of an "error". The e-mail explained that I needed to go down to the ballpark with my ID and the Credit Card I used to purchase the tickets. This was an impossible for me to do. I couldn't have my buyer go down there and get them because the tickets needed to be picked up by me with the two aforementioned pieces of ID. I eventually wrote Stub Hub to complain about the e-ticket switch-up and they told me that I could have whoever was going to the game pick them up but I had to give them the person's information. This was not feasible. Stub Hub’s response e-mail also didn't get sent back to me until about an hour before game time. Stub Hub did not care when I called them originally to try and back out of my auction bid. They didn't care why I couldn't go. They kept on going on and on about their guarantee. The fact that I had been a loyal paying customer of their company for over 5 years didn't factor into anything. They also royally screwed me over by not delivering my tickets to me electronically like the listing said they would and by waiting so long to respond to my complaint. You really shouldn't deal with these people. They could care less about you and what you want. Their guarantee only protects YOU the fan until it inconveniences Stub Hub. Then you are on your own.

Do not purchase tickets through stubhub if you want to get your tickets in time for the event. I purchased a ticket from them on 10/22 and after they finally confirmed the ticket was available on 10/23 at 12:25 am I did not recieve the ticket until 6 hours before the concert on 10/24. On Sat 10/24 at 8:20 they sent me what they call a "automated email" titled "edelivery issue" saying "We are aware that your seller has not yet uploaded your tickets for your Event. "which, keep in mind the concert was scheduled for that evening.I finally received notification the tickets were ready for upload on 10/24 at 1:01 pmSince i was not home after 12pm i did not receive the notification until the next day since I had to leave the house.The customer service guy basically told me that in this "technically savvy world" i should have been able to make arrangements to print out the tickets even though it was 6 hours before the concert and since i was on the road i had no idea they had sent me this email at 1pm when the concert was at 7pm that evening!
They said after the fact the seller had difficulty uploading the ticket but not once did they let me know that the ticket would indeed be available before the event.They said "you should have called us" I purchased a ticket and the product should have been delivered to me in a timely manner which it was not.I had no access to a pc when they finally did upload the ticket at 1:01 pm when the concert was at 7. They will not refund my money but offered me a$10 certificate good towards a future purchase . So basically i paid $59.95 for a worthless piece of paper.I will NEVER use their service again.If you want to purchase a ticket from them ...be warned as i am sure i am not the only one who has had this issue and i wish i would have used the old adage " buyer beware"