I purchased tickets for a sporting event in May 2009 with a guarantee that I will receive my tickets in time for the event. The event was schedule September 20, 2009. I attempted to login to my account online to check the status numerous time but my account was oddly enough, LOCKED. I contacted Stubhub on Sept 3rd to notify them that my account was locked and they had no reason as to why. I had NOT received my tickets yet and that the online tracking for these tickets through FedEX claims that they were left on my doorstep. I was advised to look around my home and see if FedEX left them somewhere hidden. I followed up with Stubhub on September 15 to notify them that I searched around my home, asked the office to my apartment and others that live around my apartment if they had seen the package or maybe inadvertlantly picked it up or mis-delivered by FedEX. I still had not received my tickets. I was then informed that I must file a police report and a claim with FedEX for lost package. I contacted FedEX and they require that the SENDER file the claim and the local police departments could not file a report for lost tickets because I never posessed the tickets therefore they can not be classified as stolen.

I was notified by Stubhub on Sept 16 that they would contact the seller and request reprinted tickets. I was never contacted after that response to whether or not I would be receiving my tickets.

Stubhub now claims that since the event has passed, there is nothing they can do and I am out of pocket $788.

Bought tickets on StubHub, five days later they notified me the sale was cancelled by the seller, seller relisted them for more money. They are still holding my money. Fraud, encouraged by StubHub. Wouldn't it be great if you could hold a buyer to a price, and try to sell it for more, all at the cost to the buyer try Stub Hub. Now too late to get tickets from vendor.

I ordered 4 Dallas Cowboys/Atlanta Falcons tickets through StubHub. During checkout, before I confirmed the order, the order screen explained the order would be confirmed by the seller within 48 hours, and that I would be emailed a confirmation and FedEx tracking number (they are charging me for 2 day fedex). I received the confirmation email, but no fedex tracking number. The confirmation email stated the seller does not have the tickets yet, and the estimated shipping date is October 21. That is 3 months from now, and only 4 days before the game. So I will not know if there is a problem until 4 days before the game. StubHub is misleading the customers by indicating the will have a fedex traking number within 48 hours, or the order can be cancelled. I called them and they said 'don't worry'. Well I am worried. Their 'guarantee' only makes them liable for a refund. I have friends flying in from out of town for the game so if StubHub doesn't come through we are out the airfare etc. What a scam!

I purchased Atlanta Braves tickets on stubhub. A comment on the listing said "755 club passes and gold parking". However, when I downloaded the tickets, no 755 club passes or gold parking were included.

I called stubhub and spoke with several customer service personnel. Their responses were all the same - stubhub is not responsible for seller comments, and that stubhub is just the middleman.

I will NEVER use stubhub again. Next time I will buy on ebay.

I ordered tickets on 1/13/09 for a concert event on 4/11/09. These tickets were meant to be a surprise for my wife's birthday. I left town and when I returned the tickets had not been delivered. I thought maybe with the long weekend they were just taking a while. Well then I received an email stating that the tickets had been delivered via Fed Ex... to my OLD address! I was upset because my old address is over 500 miles from where I live now. I have called Stubhub each day since then asking them to fix it. The only response I get is that they contacted Fed Ex to try and recover, this was unsuccessful so now I am SOL! I Keep asking where can I file a complaint? Who is going to take care of this? When am I going to get refunded? Each time I am told that this is my fault and there is no remedy. I specifically changed my Billing and shipping address when I placed the order, but apparently Stubhub does not beleive that is true. The IT department is looking
into it. I WILL NEVER use this service again, I cannot beleive how unwilling they are to try and help their customers when clearly an error has occured.
Damage Resulting = $319 for the cost of the tickets and the extended time I have spent on the phone trying to work with these people.