StubHub.com
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Category: Websites
Contact Information
United States
stubhub.com
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StubHub.com Reviews
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IaK89
November 21, 2009
Bad service
I got a big group together for a 76ers game. I bought 10 tickets from a seller. On top of their usual surcharge, there was a 15 dollar "Last Minute" fee. This was despite the fact that I ordered the tickets 3 days in advanced. Fine.
More people joined. I wanted to buy the rest of the tickets. But in order to do that, I had to pay ANOTHER 15 dollar service charge on top of their OTHER service charge. Contacted customer service. No help. Asked for a higher up and they ignored me.
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Pilgrim
September 4, 2009
wrong tickets
Wanted Martinsville tickets in section KK Row 30 got tickets Section KK row 3. Called upon reciept to complain. No refunds or exchanges, period! Call Center Rep walked me thru listing tickets for sell at Stubhub. Paid $150 for tickets, $65 each + $10 shipping each = $150 for two tickets sold at venue for $25 each! If tickets sell at $45 ea. as listed, I will recoup $90 of this $150 expense. Drug dealers have nothing on the greed of this company except risk of prosecution!
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October 28, 2008
Dishonesty
I sold tickets to a concert to someone using their site. They tickets never arrived. They agreed to allow me to have them at will-call at the venue. They then tried to sell my buyer other tickets and blow me out of the picture without permission. I called them on that and they agreed to let the buyer and seller deal direct and NOTHING to deal with stubhub and no charges to either. Calls were recorded for accuracy. They then charged by credit card 152.00 Oct 3rd. I called them Cct 8th for a refund. They agreed. Oct 22 they have not. I called them. They refused to refund. No reason given.
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October 10, 2008
Scam and cheating
On 9/23/08 my wife decides to surprise me with 49ers tickets. She does the best she can do, not knowing the best seating or how to purchase them, she goes to stubhub.com, suposively a scam free website to purchase tickets.
Long and short she browses the tickets and clicks purchase. Next it says 'They Buyer Requires You Contact Him Prior To Buying' So she emails him at the address provided. The guy tells her once she makes payment via western union she will receive confirmation via stubhub.com and tickets will be issued. So she does it, a few moments later she gets confirmation from stubhub, and awaits the tickets. Well they never came and stubhub has no record. My wife is out $279 and stubhub will hear nothing about it.
There response is our terms and conditions are at the bottom of each page. My response is the link is in 5pt and the buy now button is at the top of the screen so who is even looking at the bottom, when the top clearly says 'Fan Protection Guarantee!'
Its BS and I will be contacting the newspapers and radio, if we don't get results!
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