I have maintained my car there since the beginning of it's lease as I plan on purchasing it and I question their Dealership and Service Dept. On 10/19/10 I went in for my routine oil change and their report stated that I will need a brake job soon and my pads were 4 mm and quoted pads and rotors. Mileage was 38228. On 11/19 I went to another Subaru Dealership for my routine oil change and their report stated that my brakes were fine and they were 6mm. My heater failed to work and I went to the same Subaru Dealership and they stated that they inspected and found that the heater control cable was off at the back of the control head - cable had been disconnected at some point and was twisted. They straightened the heat control cable and reattached to correct. They advised that the condition was not warranted due to the cable having been tampered with. (I have the extended warranty) On this 11/29 service my brakes were documented fine. On 12/20 I had a NYS Inspection at an another Dealership and again my brakes were fine as my car passed inspection. Mileage 45308. This has been my 3rd. Subaru and the number of problems and services I have had in 2 years at 5 Star have been extremely high. I was told to come in and work it out. I am not in town and simply want the $50.+ that I had to pay on the warranty deductible. At this point I do not care to proceed with all of the other questionable service calls I have made. I feel this dealership should be investigated.

I had bought a brand new Subaru Forrester 2010 model, I drove it approximately 6 times from Dec-March. The paint started chipping and looked worn. I took it to an auto body repair shop and they told me that the paint was defective. I contacted the dealer multiple times and Subaru of America with no resolvement. I finally contacted the attorney general. Subaru only offered me 1, 500 dollars, I declined and got an attorney.

Manchester Subaru is begging to go out of business again after yet more investigation into fraud. This is the blight of NEW HAMPSHIRE and a sad story of corrupt business practices. This self-grandeurizing "4TH largest subaru seller in the country" apparently gains its title by stiffing out of staters and Canadians. For example, Jack Berkowitz promises a thousand dollar credit which he steals for a car never driven and never agreed to purchase, asks for a signed 'technical contract to hold" a car for a day, then later decides not to return the money when the potential buyers leave town. Upon research, it is found that this company engages in shady and unethical business practices going way back and has had many complaints leveled against it. BUYER BEWARE!!! It takes time to shut down an operation like this and in the meantime many customers may get ripped off.