Subaru Plaza

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Category: Automotive

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United States

Subaru Plaza Reviews

DarI88 January 29, 2010
Bad customer service
At 3k miles & 7 months old, my 2009 Subaru Forester had an electrical malfunction. The wire harness spontaneously burnt. Subaru of America (SOA) does not want to deal with the problem. Since the incident caused a fire, they referred me to my insurance. After 2.5 months of discussions SOA did not accept it was a manufacturing fault and the insurance gave the order to repair it at the dealer. They started repairs in Dec 09; 1.5 months later they haven't repaired it. While they were repairing it they had another electrical problem & the airbags deployed.

Subaru Engineering should investigate all incidents that may compromise safety.

Leave it to third parties, leaves a lot to be desired from a car company, specially when human lives are at risk.

SOA also considers the Lemon Law does not apply to this incident.

I have been with out a car for over four months, while at the same time paying my monthly lease payments and going through so much aggravation.

SUBARU IS NOT INTERESTED IN DETERMINING WHAT FAILED, NOR THEY CARE ABOUT SAFETY OR CUSTOMER SATISFACTION.

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