I had to give an order (telephonic) thrice to subhikska, vastrapur, ahmedabad (india). Everytime, i had to give the order item-wise, qnty- wise, give the address ( though i hv membership n give the cust-code). On reminding them 4th time, manager/supervisor started scolding an employee (in gujrati); i objected his axn saying that, you are using my money (tel. cost) and asked him to do this when i hang-up my phone. Upon this, the person said "you haven't bought me n u can't order like this to me". I had to cancel my order on such indecent response.

We called SUBHIKSHA home delivery # 60607777 on 24thjuly'07 at 6pm. After much explaining the operator transfered my call to their RK Puram,New Delhi, pharmacy div(where again the man who picked spoke very rudely & agreed to "carry" the phone to grocery deptt). Person name Aditya talked very ambitiously & curtly but finally took the order.

We finally rcvd the order (bill # INV701/SP1)after 1 and a half hours but out of 12 items ordered we rcvd only 6 and that too wrong ie we ordered 2kgs of aarhar dal but rcvd 1kg of urad dal and no Arhar dal. Balance order was not sent at all.

When we told the delivery boy to bring the balance items. He said - you should be crazy to expect me to come again.

I thought Mr Subramiam (Chairman Subhiksha) may like to deal with all such issues before attempting more expansion.

Most of the items in Subhiksha store at Dwarka, Sector 5, are out of Stock. There is medicine shop also at the same sore. Again the same story. Medicines u need will never be there. I do not what is the purpose of opening such store, It is a total waste of time i am going there.

I bought a mobile, SEM W 810i for my wife from the Subhiksha mobile outlet at Malad(W) on Wednesday, 4th July 2007. I got a good deal on the price of the phone as i had checked at some other places as well. We had already decided on the model, so I did not even look at the other models. Little did I know I would regret this decision.

After we opened the box at home, admired the gadget and put the phone to charge. I transferred a song to the new phone so that my wife could check out the sound effects as that was what she was primarily interested in.
Midway during the song, the phone automatically booted itself. It wasn't a very good feeling but since we both work for the telecom service sector, we decided to keep it on charge sometime longer just to rule out insufficient charge problems. The problem recurred thrice even after that. So my wife took it to the Subhiksha outlet.

More than the resolution or the lack of it, we were taken aback at the kind of treatment and the total lack of apathy displayed by the salesman Mohan and his supervisor Sanjay.

I visited subhiksha retail store in Shalimar garden Extn 2 (Ocean Plaza) on 2nd June 2007 and bought household items worth Rs.999 vide bill number INV/3308/cash1. At the time there was a scheme of 2 pkts (1kg) of Picric basmati Rice with a purchase of 850 ans above. At that time the sales person told me that the rice was out of stock and we could collect the same the next day. Ever since i have been visiting the store, spending around 30 minutes everyday till date. Each time i was curly informed that the particular brand of rice was out of stock.

Today again this story was repeated and the sales persons were rude and insulting. It seemed to me that i was bothering them with a favor and that the subhikshas scheme was not my right. I will not be visiting the store anymore. It was a very humiliating experience for me. If a prominent store like subhiksha advertises certain discounts and benefits openly it should hold true or not dupe their unsuspecting customers.

I will be taking this up in action line of HT as i feel it is my responsibility as a concerned customer to highlight this duplicity in deals.

Thank you
Saramma Mathew