On the above date, I met with one of the Service Advisors to fill out
the necessary paperwork. I chose to wait on my vehicle. After a
little more than an hour, my SA handler, Earl Pruet, met me in the
waiting area to let me know that "I was all set and good to go."

I moved from the service runway to the parking lot to inspect my NEW
fan.

(I diverge here to offer explanation for the inspection):
A year earlier I had an unpleasant service visit: I went in for a
front end alignment due to it pulling to the right. An alignment was
performed and I was charged, however, the car would still pull to the
right. I was dismissed with the company line, "that they all do
that." I went to an independent Volvo shop the following day and was
SHOWN that the ball joint was BAD. I was told that it was UNSAFE to
operate the vehicle until it got repaired. After calling Rick
Hendrick Volvo and comparing prices with this independent shop, I
decided to pocket the almost $220 difference and let the independent
shop perform the repair.

(Back to this most recent problem):
I opened my hood to verify the fan's replacement as per the NHTSA's
remedy (according to official documents furnished by the NHTSA, the
corrective action was that "dealers will REPLACE the cooling fan.")
only to discover that the fan was NOT replaced. I went back to the
service advisor, Mr. Pruet, to ask why the fan wasn't replaced. He
was clueless and referred me to the technician. The technician
explained to me that the fan in the car was the latest technology and
asked when it was replaced. I responded to the technician that it
had never been replaced according to my documentation (and
apparently, Volvo's, as well).

I explained to the technician that I would not have brought the car
in if the fan was working properly (due to my aforementioned
experience, as well as, being excessively overcharged by Rick
Hendrick Volvo Parts department (as much as 65% over retail list
prices of other VOLVO dealerships). I informed him that sometimes
the fan will run on after turning off the ignition. It would run
enough to wear the battery down to the point of not starting. He
said I should pass that information on to the Service Manager, Sonja
Wilson.

I discussed my issue with Ms. Wilson, who in turn scheduled me for
another appointment a couple of days later. She stated that the car
would be hooked up to their computer for troubleshooting.

Step forward to today, January the 18th. My Service Advisor, Amy
Ferguson, for this visit informs me that the technician put the car
on the computer and everything's fine. After two and a half hours of
wait time, the cooling fan remained unchanged. I hoped that they
were right.

However, upon starting my car, I noticed another problem: the idle
was rough. So, I immediately went back to my SA to let her know.
She called the technician to take a look at the car. When the
technician arrived, he stated that he noticed the rough idle when the
computer was hooked up to it earlier. He further stated that the car
appeared to be in "limp-home mode, " although there was no error
message in the DIM. He offered to put it back on the computer, but
that more than likely it was a bad oxygen sensor. It struck me as
odd that he was pretty confident of what the problem was. However,
since he just had the car hooked up to the computer, why wouldn't he
be.

That was the last straw! Rick Hendrick Volvo had my car on two
occasions this week. And on both visits, I went away with the sense
that I was being shuffled down the road or that the service
department at Rick Hendrick Volvo didn't really care. While nobody
appreciates a dealer trying to push unneeded repairs, it's shocking
that Rick Hendrick Volvo would tell me that my car was FINE, all the
while knowing there's indeed a problem. To have knowledge that my
car is exhibiting a possible problem and not offering a solution, but
just giving the "all is well" company line, borders on sheer
negligence.

At this point, I don't feel comfortable with Rick Hendrick Volvo
performing ANY further work on my car, recall or otherwise. Not
only is this car not living up to its billing, neither is Volvo's
assertion that they are concerned with Customer Service.