We purchased a 2003 Hyundai Tiberon privately in summer 08. The seatbelt was missing on the passenger side so we took it to Suburban Hyundai to put one in which they did on Sept 10/08 with a one year warranty at the cost of $330.00 We left on a 36 hour trip to California in November to relocate my son temporarily and the passenger seatbelt was fine. A few weeks after my son was in California he noticed the seatbelt was not working so I called Hyundai in Troy, spoke to Steve the service manager and he told me it was under warranty for a year and to just take it to a local dealer when we could ( found one in Van Nuys CA ))and they would fix it at no cost.
My son did not take it in toget fixed as I had asked himto sowhen I went to California in June I took it in to get the seatbelt replaced at no cost. They would not do this and insisted that I pay $95.00 to get it diagnosed whe I assured them I just wanted my money back or the seatbelt fixed. They made me pay the $95.00 to check it out and then said they could not replace the seatbelt because now they said that the airbag module needed to be replaced as well and they would not fix it unless I fixed thst as well which would cost an additional $600.00. They refused to fix my seatbelt under warranty because they said they would be liable if we drove the car without an airbag.
I called the Troy dealership back and the new service manager was aware of the problem and advised he would fix the seatbelt if we drove the car back to Michigan I advised that my son lived in California and that was not possible. I said that he should just give me my money back $330.00 plus the $95.00 diagnostic fee from the California dealership as I was selling the car and did not have the $ to fix the airbag, I said I wanted the seatbelt fixed as I had now paid over $400.00 and do not have a seatbelt. I want to sell the car as is and can advise the new owner about the airbag light being on and that hey would have to replace it themselves.
Long story short the Troy dealership refused to give me my money back and the California dealership will not repair the broken seatbelt so I amout over 425.00 and still have nothing to show for it . I called their corporate office and because I had had an earlier probalem with this Troy dealership which cost me $1200.00 in Nashville 10 hours after we left for Cailfornia and a few days after the car had been checked from top to bottom they said that they only give $ back one time as a courtesy They reimbursed me 300.00 out of 1200.00. After getting the car checked over before our trip the mecahanic had said the car was good to go otherthan there was a noise in the A/C and it was only COSMETIC and since we did not need air conditioning in Novemeber to get it fixed in CA. 10 hours into our trip the car broke down outside of Nashville, the serpentine belt was broken because of the A/C airconditioner which resulted in a long tow, a 5 day stay in Nashville, hotel and food bills, a delay in our trip and a 1200.00 bill. They cann that a courtesy??
Amyway at this point no one is taking responsibility for either refunding my money of replacing the seatbelt which is under warranty and corporate says they are not responsible for individually owned dealerships and how they run their business. I have never in my life had to complain to any car dealership never mind twice in one year at the same dealershipo and car company
At this point I do not know what to doas we would like to sell this lemon of a car except I want my seatbelt in .