In 2005 as new home owners we continued service with Suburban due to already having tank on property & have been paying approx $79 yearly rental fee. We have a 100gallon tank that we use solely for luxury purposes (back porch enclosed & use it to relax back there infrequently during winter months). We have not needed delivery in almost 17 months & recently set up for delivery (assuming prices would be close to other local companies (between $3.75 & 4.89) When I got home and received bill of $669 I thought to myself "Man- how'd the delivery guy make such a huge error in price!" After calling 3 times and speaking with same rep. I was advised that in the 2 days from delivery it actually went up to $6.19 per gallon but she would "give" it to me at original price of $5.69!!! & she explained in a very cocky manner that they were not regulated & could charge pretty much whatever they wanted!!! I then advised her I would pay whatever I wanted; whenever I could!
What can we all do to stop this???? CML