Have been a customer of Suburban Propane for about 9 years. Over that time, I'm embarrassed to say I have diligently paid my bills each time while trusting that I was being dealt with in an honest manner by the company.

My last bill, dated November 30, was an astonishing $1690 for a tank fill. I've grown accustomed to large early-season fills, but not of this magnitude. When I looked at the price per gallon of $4.29 it seemed high, and a number of phone calls to others in Boise, Idaho showed prices ranging from $2.35 to $2.55 for route delivery of propane. The Suburban Dealer in a community just over 100 miles away (Twin Falls, ID) is offering the same service for $1.85 per gallon.

When I called their office, they offered to reduce it first to $3.50, then to $2.99. Not much of a reduction.

This is extremely troubling for reasons beyond the obvious of paying so much for the fuel. How many people do as I do--steadfastly pay their bills on time, not knowing that a provider of a service such as heating fuel is applying higher prices arbitrarily?

I told them to come get their tank, while I investigate my rights pertaining to paying for unused fuel.

If you live in Idaho and are being serviced by Suburban Propane, watch your bill carefully and better yet, switch providers.