These crooks took it upon themselves to pump 327 gallons of propane into my tank, that I did not need, or order. Then they had the nerve to bill me at 5.89/gal!!! Where do they come up with these prices??? Gasoline is only 3.15 a gallon, so I doubt it has anything to do with oil prices going up. I told them several times in the past, I did not wish to receive unscheduled deliveries unless I ask 1st I dont have thousands of $$$ laying around to pay them whenever they feel like surprising me with a delivery. If it was 2$ a gal still, thats one thing but 4, 5, 6$ a gallon, hundreds of gallons at a time, comon who can afford that? They pull this crap every year. They get away with it because they know we cant get nat gas in this area. Bastards!

I am just one of the many, many others who have filed complaints about this company's deceitful practices. I have noticed over the years, as other customers have, that their prices are WAY above other local propane suppliers. I mean, they're not even close! Unfortunately my tank is buried and was already in place when I bought the house. When I told them I didn't want to use them anymore, they said "no problem ... we'll just come out and dig up your tank, and by the way this will be at YOUR expense. And we are not responsible for any damage we may cause your property." I said to them "I don't see any language in the contract I signed with you stating that." They said "Well, it SHOULD have been stated. So good luck suing us ... we've won every other lawsuit others have filed". Nice customer service, eh? Oh, interestingly enough, customer service is one thing they said they prided themselves in, and that's one reason their prices were higher." What a freakin' joke these people are. Recently they delivered 400 gals of propane unsolicited (I am on "will call" and did not ask for a delivery.) My wife was home and even told the delivery guy not to put it in, because we didn't order it. He said "Well, that's what my books say to do, so I'm putting it in". This, instead of calling the office to verify the delivery. Now they're trying to make me pay the bill at mid-winter prices. Usually I call to set up a delivery in Aug or Sept when prices are typically lowest. Folks, this is just the tip of the iceberg as to the problems I've had with these people. I could go in forever. In case you're not aware, there IS a nationwide class-action lawsuit being filed against Suburban for these very reasons. Here's a link to the law firm's web site: http://www.nka.com/Cases/SuburbanPropane.aspx?CaseRef=152

Suburban Propane are a bunch of crooks. I hope they get nailed hard for what they've done (and continue to do) to decent hard working Americans. Shut'em all down!

We originally moved into our home in 1988 w propane service from Agway Energy Products out of Clarksboro, NJ, a company located within 5 miles of our location. We are a rural area with propane heating, wells for water and septic systems. Some of the area, along the major roadways, is just now being converted to city water & sewerage, along with standard gas supplies as new developments are being constructed. We never had a problem with Agway, each year we would receive a budget agreement & proposed cost for propane for the upcoming winter in July/August, it was always reasonable and we always maintained our service through Agway under these terms. We, also, purchased our propane tank, which is set underground on our property, through a lease purchase agreement with Agway. The terms of which were after 7 years of continued purchasing and service through Agway Energy Products, the tank would then become our property.

Our problems began immediately with Suburban Propane. Our billing for deliveries of propane was inflated from the prior balance due Agway to each delivery that Suburban Propane made to our home. We made agreements with Suburban for a yearly price per gallon of propane to insulate ourselves from price fluctuations each July/ August, by our own initiation, because we did not receive the same type of customer from Suburban as we had from Agway. Our billing problem went on for the better part of 2 years, in which we had to keep a running accounting of what we actually owed the company, adjusting for the balance forward error, adjustments to pricing errors and kept all of of the calls logged in a file. With Agway, if we had a problem we could easily drive over to the office in Clarks boro and resolve it face-to-face with customer service, who were always well-advised and pretty much knew each customer and their account. With Suburban this is difficult, as initially, the billing problems were being handled out of Pittsburgh, 6 hours from where we live and we were not the only ones having the problem!

The Company was undergoing computer problems at the time of the billing errors, per customer service representatives, that's why our bills were so wildly inaccurate, along with trying to bring Agway and Suburban, together, as one Company on a single computer system. I am an Accountant and have been through several conversions, myself. From my experience, conversions or start-ups are never smooth, easy or clean and generally take about 18 months to work-out the kinks in the new or converted system. So, I was very sympathetic to what Suburban Propane was facing, as well as the haranguing the Customer Service reps must have been taking, we logged our numerous calls to Suburban, with whom we spoke and what transpired in each call. Even after all of this time, we still having billing problems with the company.

However, the problem we are now facing is one that is most frustrating! We have been in our home 22 years as of October 2010 and according to my count have fulfilled the 7 year lease/purchase agreement for the propane tank in our yard. Suburban Propane is now charging its customers $4.99 a gallon for propane. We have been trying since last April to get on board with another propane supplier in our area, but we must have proof that we own the tank. We never received a copy of the lease/ purchase agreement from Agway, it is not in our closing documents from Settlement on our home and when we asked Suburban to provide us with a copy of the agreement, they sent a piece of paper that has absolutely nothing to do with the lease/purchase of the tank. When we call to ask for further documentation, they tell us that's all they hjave from the Agway files. As we have been in this ridiculous tag team match of trying to get proof that we own the tank for other propane providers to take us on as customers, the price of propane has steadily gone up in the general market and we have been unable to control what we are paying for our propane. Suburban so graciously agreed to a $4.50 per gallon price, yesterday, when my husband called flipping out about the $4.99 price per gallon, as we have received quotes from several other suppliers in the area in the $2.50 to $3.50 per gallon range. As I have researched how to gain access to the required documentation for ownership of the tank in our yard, I came across a site that has a plethora of complaints abut Suburban Propane's price gouging tactics. I have tried to locate our lease/purchase agreement through the filing of UCCs and searching all of the areas that I have been accustomed to using in my experience as an Accountant, with no positive results. At this point, I am extremely angry and considering getting an Attorney to handle our problem for us. This company is abusing its customers and flaunting Fair Trade practices, at a minimum. It is definitlely not acting in an ethical manner, any way you look at this situation.

I will report back with any information that I can gather that may be of help to another having issue with this unscrupulous company.

agreed to purchase 250 gallons of propane at 2.99 gallon...now they say that I signed a contract that demands that I signed up for automatic refills (to be topped off) thru June of 2011 at market rate per gallon, even if I dont want or need more gas...that I have no choice but have to buy more gas thru june even when i dont use gas but for winter heating...!! I cannot stop them from topping off tanks at 6 or 7 dollars a gallon...they said it was in contract...I cannot find this in contract, and they say that it is...if it is there, then the language that they are using is very deceptive deliberately designed to confuse to deceive the public into signing up to be gouged!!
I do not know what to do at this point because they are holding all the cards...

SUBURBAN PROPANE IS ONE OF THE WORST COMPANIES I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. TAR AND FEATHER THE CEO OR WHOEVER IS RESPONSIBLE FOR THEIR UNETHICAL PRICE GOUGING, UNAUTHORIZED CHARGES THAT YOU HAVE BEEN TOLD NOTHING ABOUT, THEIR COMING TO YOUR HOME WHEN YOU ARE NOT THERE TO TELL THEM DO NOT FILL, THE LIST GOES ON AND ON! THEY CHARGED MY POOR MOTHER $1.25 PER GALLON (275 GALLONS) TO PUMP OUT THE GAS AFTER WE TOLD THEM TO COME GET THE TANK AND ALSO CHARGED HER $95.00 ON TOP OF THAT FOR RESTOCK FEE! WHAT WAS THE $1.25 PER GAL FOR YOU CROOKS? DON'T DO ANY BUSINESS WITH THESE PEOPLE IF YOU CAN KEEP FROM IT!