SUBURBAN Propane
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Category: Home & Garden
Contact Information
188 brook trail, Greenwood lake NY, United States
Phone number: 845 499 0584
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SUBURBAN Propane Reviews
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lulu1313
February 22, 2010
PRICE GOUGING
I recieved propane on January 21 and was shocked to see I was charged $451.9 PER GALLON FOR PROPANE. This price was almost double what the other suppliers in my area are charging and is more than double the New York State residential average.
I called again on February 22 for propane and was told by the customer service woman I would be charged $4.49 per gallon and that was the "fair market Price" When I absolutely REFUSED to pay that price and advised her the fair market price was at $3.12 per gallon in our area for this week she called me back and lowered it to $3.389 per gallon. Their prices are all over the place. I have NEVER heard of these prices in my life and it sickens me that hundreds of thousands of people are getting ripped off.
WEBSITE WWW.SUBURBAN-PROPANE-CLASS-ACTION.COM CHECK IT OUT IF YOU HAVE BEEN RIPPED OFF BY SUBURBAN.
Lacey West
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R&JC
February 14, 2010
Prices and Service
My last propane delivery (2/12/10) was billed at $3.939 per gallon. Average costs of other companies is approximately $2.75 per gallon. Thus, for 200 gallons my charge was almost $240.00 above market price. The local Suburban Propane company told me that their price was competitive and offered no explanation for the difference other than that they believed competing companies were giving me "introductory prices". When I checked this out each company said that was not true. Also, the gauge on my tank does not work and Suburban has been unwilling or unable to fix it for 21 years. As with everyone else, I am a captive customer. Since Suburban "owns" my tank I cannot use another supplier and the cost of digging up and replacing my current tank is more than I can afford. As far as I can tell, there are no regulatory agencies and no recourse. Since I cannot buy at market price I fear that I can be charged whatever Suburban wishes.
Does anyone know a way out of this mess?
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Pat Carmeli
February 10, 2010
Price Gauging
I've been considering talking to a lawyer and initiating a class-action suit against the company. The previous delivery, on 12/23/09, they charged 3.604/GAL. After my husband called, they lowered the price to 2.60/GAL. Yesterday, I spoke with someone in the office and I threatened to take legal action. I asked him why the price quoted me over the phone yesterday was 3.919/GAL when the average rate in central New York was 2.39/GAL. I questioned whether he thought his practices were legal. This company has been overcharging me for years now, and I am tired of feeling like they have me over a barrel.
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tmhollenbeck
February 9, 2010
OUTRAGEOUS PRICES
WE RECENTLY RECEIVED A REFILL FOR OUR PROPANE - OUR WHOLE HOUSE IS PROPANE - HEAT/COOK/DRYER/HOT WATER AND THE PRICE PER GALLON WAS $3.98. I CALLED A LOCAL COMPETITOR AND THE PRICE WAS $2.699. THEIR SERVICE ISN'T THAT GREAT FOR $1.29 A GALLON. WE HAVE BEEN A CUSTOMER FOR 20+ YEARS BUT SINCE WE HAVE AN UNDERGROUND TANK OUR ONLY OPTION IS TO DIG UP OUR TANK AND HAVE ANOTHER PUT IN. I AM VERY DISSAPPOINTED IN THIS COMPANY TAKING ADVANTAGE OF AN ALREADY DEPRESSED MARKET.
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njgas
February 1, 2010
Price Gouging
I have used Suburban Propane for 12 years, on my recent bill they increased my cost for $3.55 per gallon to $5.50 per gallon. I shopped around and asked neighbors and the concesus was $2.95 per gallon was the going price. when I spoke to a manager he insisted that $5.50 was the going rate however would reduce my current invoice to $2.95 and lock me in at $2.95 for 1 year. It appears you have to be complain to get a fair price from Suburban. I forwarded a link to this website to the manager asking for a response from the President of Suburban and assurances that i wouldnt be gouged in the future.
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Tim0413
January 27, 2010
Price
We just received our latest bill from SUBURBAN PROPANE. They charged us $7.0690 per gallon for our regular monthly delivery. When I called to complain, the clerk, with out batting an eyelash, reduced our price to 3.99 per gallon. When I asked about new service I was quoted at 2.5999 per gallon. This is the biggest rip off I have ever seen. New Yorkers beware of this huge corporation that preys on us!!!
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RMD1
January 21, 2010
Propane Prices
We just received our propane bill from Suburban Propan in the Albany NY suburbs on 1/20/2009. At $4.40 a gallon for 310 gallons the $1, 370 bill seemed a steep to me. I went back over my old bills and compared them with the historic prices from the New York Home Propane Monitoring System, at http://www.nyserda.org/Energy_Information/nyepf.asp In the winter of 2008 they charged 11% over the average NY State Prices, in 2009 they charged 25% over and this winter they are charging 51% over!
The previous owners of our house say they purchased the tank from Agway, but have no proof and Agway is no longer in the Gas buisness. Suburban claims the tank belongs to them because I cannot find the paperwork. Does any of this make sense or is it simply that Suburban Propane is a greedy liar?
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ridge
December 23, 2009
price
I live in Madison County, New York. I was just charged $3.63 a gallon for propane. I have two tanks and for some reason they fill one and then return later to fill the other. I called another distributor and got a price of $2.63. What is up with this company. They do this to me every Winter and when I call they reduce the price. I guess I have had it. Do not do business with these people. They are rip off artists.
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JRBECK
December 8, 2009
Price of Propane
I've had a Suburban Propane Tank in my backyard for about 2 year. If their service was as great as the guy that sold me this tank and gas there would be no problem. These Parasites have tried to charge me $10 per gallon for propane when other companies like Ferrelgas was charging $1.89/gallon. I had this tank installed on a new construction shop so I had no idea how much the shop would use per year. I found that I did a real good gob insulating my shop so now because I don’t use huge amounts of Propane, Suburban wants to charge me from $4 and up for the gas I do use. I have thought about contacting one of those Consumer Advocacy Groups that like to use the Media to beat Companies like this up for their less than Ethical Business Practices. On the last visit from the Suburban Propane Delivery person, he was told to charge me $500 for 125 gallons of Propane. That is $4 per gallon. The driver told me he wouldn't even pay that much for Propane because he knows how much they pay for it. Looks like even their drivers are tired of getting beat up by the Customers. I guess when you run a less than Ethical Business even your employee's get tired of the abuse that their Company is causing. I would bet that if the CEO of the company had to hear the complaints like the Drivers do, he might change his Business Practices. As long as we allow Companies like Suburban Propane to victimize people they will thrive in this Country. What will finish a company like this one would be a campaign of Bad Publicity that lets people know what they are in for if they sign a contract with Suburban Propane. I would ask that people start calling their Political Representatives in Washington and letting them know about this Company and how they are doing you. You might be surprized at how much a phone call from a Senator can get people moving in the right direction.
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October 31, 2009
Forced gas delivery
I moved into my new place about 9 months ago and was on a meter with suburban propane at the recommendation of my landlord.
After getting a bill for over $400 my first month, I found out they were charging about double what other companies were charging.
After some negotiation, we reduced the bill and agreed that the meter will be removed and I would call if I needed more gas in the future. This was agreed upon with their general manager. It was clear that I would pay for what was in the tank already and that no more deliveries would be made unless I called to ask for it.
Their billing system was screwed up and created a duplicate account and they kept sending threatening letters about not paying, when I pay for everything in full. They kept sending automatic threatening letters to shut down my tank, when they do not own the tank and the payment was made in full. I finally had them fix this and there was no apology or sorry or anything.
A few months went by and everything seemed ok.
Well, today, their truck shows up and they fill the tank without my permission and just gave me a bill for it.
I never called to ask for the gas and the driver lied and make up excuses and basically bullied me and told me how it was in my best interest as the gas prices are going up and used his route log as an excuse for what he did. From their other behavior, I would have to question everything the driver said and I believe it was all a lie and cheat people.
This seems to be another one of their misleading tactics and they are filling my tank without my permission, then expecting me to pay for it and if I don't, they will threaten to shut off a tank they do not own.
From what I read about them from other people, this type of dishonest tactics seem to be "normal business" for them.
I am not sure what I can do. Can I call the police if they shut of a tank they do not own?
I am sorry I ever did any business with them and I would warn others about even opening an account with them.
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