My husband always orders a pastrami sandwich at Subway, and they always look at him funny when he says he doesn't want it heated, as if it is the most unusual thing that they have heard. Today he went to a 'new' Subway, and the pretty much REFUSED to sell it to him without heating it up.

I would think it was out of ignorance, but come on: you can buy it in a store as cold cuts (operative word being COLD cuts) but these dumbasses didn't even think they could see it without heating it up. Not sure if anyone else has had this problem?

Every time I go into this store the same two woman are there offering up there POOR service. One woman usually walks around and sweeps the floor around angrily and the other slaps the sandwich together. I spoke with the businesses around this store and they all stated how rude they were. This could possible be daughters of the owner because there is no way these two would get a job anywhere else. I actually drive 2 miles south to the other subway just to avoid the bad service. STAY AWAY!!!

Store # 40454
6475 N Decatur Blvd
#110 Shadow Mountain Shopping
Las Vegas, NV 89130, USA
702-395-6237

I went into store#31616 on 6/9 at about 11am and ordered a $5 foot long meal so my total cost for lunch was $7.50. For some reason my debit card was declined so the very nice gentleman offered to run it again and still nothing. So I gave him a different card and everything was fine. I went home and saw that I was charged twice on my debit card, one that went through and one that was still pending. I checking my bank account before going back into the store and I was only charged once on my debit card and once on my credit card. So I was going into the store with the hopes of making things easy and just getting another sandwich being that to me I had already paid for one.

I went into the store and talked to the gentleman that rung me up and he did remember the issue with my card. He advised me he needed to get his manager involved so he could help me. This is where my issue begins. Not once did he apologized for my inconvenience of what happened, but instead told me I would need to have bank statements in order to get my money back. I told him I am ok with just getting a meal like I did before vs. a refund. He went on to say that he does not see anything in his system of someone being charged $7.50 outside of my credit card. I even showed him my two different account statements that I could pull up online and that was still not good enough. He said he cannot help that I was charged twice by the credit card company; that if he gave me a free sandwich he would be out money now. He then said that he cannot just give free sandwiches out to everyone; that a woman was just scamming to get free food going around showing different store respites. I told him that even though I am showing him my two different bank account, I came back to the same subway, with my respite from the same store, and the gentleman that helped me remembers me is not enough to prove that I am not making this up. I would have been fine if there was a process to go through but because he told me that he would be out of money and he would be the one losing in this situation I was just appalled. I told him while he may be out of money if it really was the credit card companies fault, that he should never tell the customer (I am currently the one out in this situation) that they were going to be out $7.50. I started to cry because I was getting so upset with his lack of empathy for this situation and all he cared about was making his money.

As people started to walk into the store he could tell I was getting a little less than happy with this situation and did not want his new customers coming into the store hearing my complaint. He then told me he would go ahead and make me what I wanted, BUT he had to talk my credit card information to call them and make sure he got paid for it so he was not out of a sandwich. I told him why would I do that when they could possibly charge me and I would be yet again the one out. He comment was, that if he did not he would be short. I told him that was enough and the only reason he was willing to half help me was because there were people now in the store. I said a few choice words and walked out. I do apologies for my unprofessionalism.

I used to manage a deli and I would have never in my wildest dreams talk like that to a customer. For someone to get so upset about losing out of $7.50 which is not the cost he would really be out of for the total cost of everything in the first place. To also be put in the category as someone who scams subway restaurants when I had everything possible to show him how I was overcharged is just mind blowing. While I cannot discredit a whole company for one managers poor management style; I can assure you I will never be going back to that particular location. I do have many coworkers that visit the establishment and when I told them about this situation they were baffled.

I sure hope you guys realize who you have representing your company name as far as a manager goes.

East 2nd street location- Paid eight dollars for a roastbeef footlong. the meat only was about 1/8 of in (less than 2 ounces for a footlong). I asked the toothless girl who made the sandwich if my sandwich looked anywhere close to the photo on the menu. She said "no, but it has eight slices" (of 2 inch round). I said, but why does the picture look like I am going to get a sandwich with a lot of meat? the manager standing next to her at checkout said, "HEY LADY, IT HAS EIGHT SLICES! NOW PAY FOR THE SANDWICH!" I was so embarrassed that I didnt even have time to have anything other than lettuce put on it. I wanted to walk out, but that lady might have tackled me before I got out the door so I paid for the sandwich and left. I have decided that Subway has no concept of quality of customer service or understanding of value to the consumer. I will never go to subway again and every person that will ever associate with me will hear of my experience. Hopefully, someday, subway will have to close it doors.

I just changed offices for a few weeks and which is very close to a subway. On every visit i purchase 2 foot long subs and 2 bottles of water. I order 1chicken salad and 1 Tuna every time. I visited the store around 8-10 times with in a 2 week period that i was in my Selden office. I was always charged over $18 and always different prices even though same exact products ordered, and today i found out why. I watched my order being charged and the woman clicked EXTRA MEAT, when i confronted her, asking what extra meat did I order, she denied that she had clicked it and explained that is the regular prices and said she could not provide a receipt as she was out of paper. I then asked her to explain to me off the menu how it was so much and she couldn’t. The bottles of water are $1.75ea x2 is 3.50, orchard chicken salad is a $5 foot long and so is tuna even though she claims tuna is not and is $6.79. This leaves over $2 unexplained. So i left without the food,
I have also noticed a obvious portion difference regarding this restaurant, the amount of "meat" served is not nearly as much as other subway restaurants, as they offer 2 small scoops of tuna per sub and 1 large scoop of chicken salad per sub where as my local sub way and others i visited offer 4 small scoops of tuna per sub an 2 large scoops of chicken salad per sub.
This is clearly an effort of the restaurant to gain larger profits overcharging and offering less “meat”.
Honestly could care less about $2 but it’s just pure principle