The Manager at 1026 west Rand road Arlington Heights Subway is very rude to his employees that customer like myself refuses to eat there .An employee there that I have known so long name Martin is very good in customer service. He makes you laugh and makes you feel at home. He is the reasons why people keep coming back because of his positive welcome attitude. Unless the manager there ease up with his negative attitude towards his employees I will not be visiting that place. I give a strong recommendation to Martin Henson for a good job well done for customer service.

in less than 2 months this store was out of italian rolls 3 times and out of onions and black olives twice. this was only when I went. who knows how many other times this happened to other people who went to this location.i mean, this is a sandwich shop, right?

Many people on this board complain about the customer service from the workers, but let me enlighten you about the way the employees are treated.
The youngsters have to put up with turning up for there shifts only to be told that they are now not needed for that particular shift.
They have split shifts such as 11-1 then 5-7. Difficult if they are non drivers.
They are schedule two and half hour shifts and then told if five sandwiches have not been made in one hour then one of the employees will need to leave.
They get called in on there day off, (not asked if they can work, but told that they have to).
Can be given thirty to forty hours one week and then the following cut down to three. (Fair.. I dont think so).
Get write ups for clocking in a few minutes early to help out with the line that is forming in the store.
The list goes on... So when you visit one of these stores, remember those poor students that are trying to make a little money to help them on there way are getting a very raw deal.

I don't know if anything will be done, but I really would like to get this out. First off, I have had problems with this Subway before, but I would make some excuse for the employees and let it slide, today, however, was the last straw. My brother and I had stopped in to get a sandwich for myself and one for my boyfriend. My boyfriend asked me to get him a footlong club, and I ordered a 6" ham and turkey. The total was almost $19!! The cashier gave me the total and I said "Oh, doesn't that seem high?" And he replied, "No, the club alone is $9.95 for the meal." I said "Holy cow! That is way more expensive than anywhere else I've been, even here a few weeks ago." He then said no that they were the cheapest subway in the country? Right, I'm sure they are. I said something along the lines of "I'm not sure about that, your sign says $6.95 for the footlong club..." He cuts me off saying "yea you idiot, then the extra for your meal, don't be so cheap." Mind you, this was after I already paid the bill. No where on thier boards does it say it will be $3 to make it a meal. Whatever I let it slide and went to fill my drinks. One of the other employess had asked the cashier "What was that about?" Then the cashier says "Oh she's just stupid." I turned and looked at him and then he says "Yea the poor b**** right there!" I'm not poor, but even if I was whose business is it other than mine? I said to him "You know what? You are very rude and I'd like to speak to your manager." He then laughed and said "My dad is the owner, complain all you want." I simply stated to my brother that we would not be going there again, Crystal Lake is run way better and is cheaper. As I'm walking out the door he shouts something else at me and says "Yea that's right." I did not understand the treatment I recieved what so ever. Also my food was not that great, in fact I now have food poisoning from turkey that was not kept properly. I tried to submit a complaint on thier website but they want all my information to contact me, I really don't want anymore harrassment from that store. Also when I tried to call and make a complaint I got bounced around from person to person to person for 40 minutes before I hung up. Any other thoughts?

this subway sucks, or some of the employees do sometimes. I called in around like 10:50 to try to place an order for a sub...I had been trying for like 15 mins and no one picked up. Finally someone picked up and i asked what time they closed. He said 11...then I asked if i can order a pick up order...the idiot on the other end of the line was just so rude...he said "wellllll I was ABOUT to close"...im thinking...ok if you were about to close, why did u say u close at 11 ? he said...its 10:55, i said...its 10:50 ? he then just seemed frustrated and hung up...wtf? what a lazy jerk...i mean if youre working at a place and youre not closed...then take someone's order...how hard can it be...if you're closed then dont say u close at 11...and for the people who say oh its the end of shift...its not...ive been to lots of places that close at the right time and even that place...anyhow it was just rude incompetent and stupid... just bad service and attitude...