Today I went to the Subway on Portage Avenue and Basswood, (Wolseley) in Winnipeg, and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. I had food poisoning from the Pita Pit before, so I'm careful with fast food. When I went back to the store to return it, albeit, it was a bit later as I had a 2 hour work out, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I was pretty hungry by now. I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place.

Disappointed long time customer.

I decide to go to subway for my lunch break. I get to the cashier and hand the clerk my card to purchase my sandwich. She swipes my card over and over but it would not go through. Barely speaking english the cashier tells me " your card no good". So she goes and get the so called manager. The so called manager comes and tries to manually input the numbers in from my credit card from a keyboard that's covered in some sort of saran wrap. Now I'm thinking to myself there is no way she is going to correctly input those #'s in unless she slows down and make sure she inputs the correct numbers. Instead she tries only once and then tells me my card was declined. So I leave and go to an atm to get cash. Once I get back I tell the manager that it was nothing wrong with my card and try to give her the $20 bill to pay for my food. Instead she throws the $20 bill at me and refuse to sell me the food. I ask for her name and her supervisors information and she gets really upset and refuses to release any of the information. So of course I'm baffled behind the whole situation. Then she threatens to call the police. I tell her to go ahead because I have done nothing wrong. And low and behold she calls them and they come out and just merely assess the situation. The police officer says that she didn't have to release that information to me. So in the end I didn't get a chance to eat lunch in addition to going back to work late.

I ordered a foot long BLT with extra bacon, like I have many, many times in the past. When the order was rung up, I was charged $7.40 for the sub. When I asked why this amount I would told that was the charge for what I ordered. I explained that I wanted extra bacon for $1.00 as the sign clearly said, not double bacon for $2.40 as the sign also clearly said. The taller blond haired girl that identified herself as the manager said that it was a matter of my choice of words and the next time I should clarify that I wanted 4 extra pieces. She then proceeded to remove the 4 pieces of bacon from my already packaged sub and re rang my order. My complaint is about her attitude towards a middle aged customer. She was most condescending and arrogant.

My husband went into a Subway restaurant tonight. We were waited on by a young girl. After she started to fix our sandwich she started to sneeze. She turned away from the bread and then excused herself so she could go to the back. She probably washed her hands and changed her gloves. This is not a complaint about the girl. After she went to the back a man came over and asked what I wanted on the sandwich. I politly asked him if he would please make my sandwich on another loaf of bread. I told him that I was sorry to be so much trouble but I didn't want to catch a cold. He jerked the loaf of bread up and threw it away. Then he bent over and got another loaf. Then he actually threw the empty tray up top. He threw it so hard that it made a loud sound. I told him again that I was sorry to ask for another loaf of bread. He rudly asked me what I wanted on the sandwich. I told him that it was ok and my husband and I just walked out and went somewhere else. We have never been treated so rude in a restaurant! There was no reason for the man to be so rude! The restaurant wasn't busy at all. Like I stated before, the young girl was not at fault. The older man was the one who was so rude! The time we were in the Subway was around 7:15 to 7:30 on May 27. We love to eat at the Subways and usually eat there several times a week. I think the company needs to know about this incident.
Thank you very much.

On Friday October 4th 2008 my family and I went to Subway. There I won the $5 gift card. Then they had this code where you log on fill out information to win a prize so I filled out that information. There was a math question. The answer was 80 and I got it right all my myself without help so you sent a email saying I won the prize because I answered the question right. I looked in the mail every day for a letter for me. Today I got one. It was addressed to my parents but for me because if you are under 13 it is addressed to a parent for the child. Thanks for sending it