Dear Sir/Madame,
I am a very loyal customer to your Subway.Here in kolkata whenever i go out with any friends or relatives i always seek in for Subway.As i like the kind of Food quality you provide.
But today 21/05/11, , i am very sorry to say that i was "very very annoyed" and "insulted" by your staff who told his name is souvik in south city mall, Tollygunge kolkata.
I had brought in today some of my special friend to your outlet at 7:00pm to spend in the time in a relax way at south city mall.It happened that a staff who was wiping and clearing the table suddenly came saying that if you are done with your food than you have to leave the table as this is a rule to leave the table in 20mins.I told him that even if you speak like this speak in a polite way as i am still having my food and drinks, and even i have not received such rude behavior by anyone of your's other outlet.
Listening this he spoke with a rage of anger that what can you do???
Is this kind of answer should be spoken to your customer!!!
He(Souvik) had also told me that nothing is going to matter even if i lodge in a complaint to his name, when i asked him to tell me his manager's name, , he pointed me towards the counter stating that go to the counter and tell in your problem.And showed a very filthy attitude from me.Even after all this he did deliberatly push in the table to the other side stating that he would have problem in moving to and fro.
I think this is the height of absurdity one can think off.
I do visit the 5 star hotels often, but then i do not expect the same service to deliver but then would actually expect a little minimum curtsey's from your people.
It doesn't mean that for all these a person had to be literate or illiterate but don't you think a person could give respect to someone.
i did felt of complaining this thing then and there but then my friends stopped in doing in such.
Might be this is the last time i am visiting to your outlet as even i must say that only good food does not bring you good customer it also depends how good services do you provide with much warmth, respect and positive attitude .
I must say the people like Souvik are not at all customer focussed.As i would never recommend anyone to go to subway because of your employees unruled and rude behaviors.
I must say that outlets like KFC and pizza huts are far better than you in terms of behaviours of the employees as even a employee who mops the floor knows as how to speak to a customer.I must suggest you to improve on such areas or else count of loosing in the customers would increase only because of employees rudeness eg- Souvik(the thin guy who was cleaning in the table in south city mall on 21/05/2011 at 7:30 pm)
Regards,
Jayanta Biswas
09758937616