I had cable with Suddenlink for approximately six months, I was not impressed with the service at all. The channels were always out or the sound was missing... it was a total disaster for cable service. So, I called and asked the woman to disconnect my service (12-15-2010). Well, the service was still on by Christmas. After Christmas I called them again to disconnect the service. The customer service representative assured me she was putting the order right in. The cable was still on (1-13-2011), so I had my boyfriend who is NOT on the account call and disconnect the service. FINALLY today, the service was disconnected. So, Suddenlink, does it take someone NOT on my account to disconnect my service.

My bill use to be 111.00 a month for years . Last month it was 146.75 . This month it is 151.oo There is something wrong here . And they will be hearing from me. And I will be changing my cable company . This is wrong ! They are going to be losing a customer .

I was a suddenlink employee (media) and as an employee I had the entire Suddenlink cable internet and phone package with all the bells and whistles. When I resigned from Suddenlink, I chose a package from their website. The package was $122 a month for phone internet and cable. My boss sent an e-mail to the communications office and said "it's done." When I got home that afternoon, there was a call from the Suddenlink office at 3:15 in the afternoon. (I was still at work)I would get 2 more of these calls, (the last one answered by my 13 year old son)I would call back, no one knew anything, or else they were gone.

I received my first post employment bill and its $350! I call, they put me on hold for over thirty minutes, I hang up. Prior to being put on hold the operator knew why I was calling, but he never called me back. I called 8, yes 8 more times between Feb 15 and April 15. They still had all the bells and whistles (Hbo, Showtime, Cinemax, and expanded digital)and were charging me for them, even though I was calling and telling them they are not part on the $122 package I wanted. They would tell me "we don't have a $122 package." And I kept telling them they had it on their website! 8 times I called. Finally on April 15th I told them to disconnect it. (they kept charging me for the entire package) They disconnected, I took them the equipment. (and yes I got a receipt) Saturday May 15th I receive a call about my past due bill of 500 or 600 dollars. I tell the operator the story that I have just told you. The operator told me, that I kept getting the extra channels and all the extra stuff, because I didn't use the word "Downgrade". Now I called 8 times, and each time I said my bill was wrong and I still had the pay channels and I told them I wanted a $122 package. But Suddenlink couldn't handle that because I didn't say DOWNGRADE? The local office lady called me today and said I need to pay, because They did call me (at 3 in the afternoon when no one was home) and they did speak to my son, (13 years old) and so I went on a retention pakage which included EVERYTHING I had when I was employed by Suddenlink. MORONS!

Sudden link keeps hijacking my browser search.I opt out but a few days later it does it again.When are there going to laws against hijackers.I have complaind to the FTC but they are no where near fast.