I would just like for everybody to know the truth about the company Suddenlink Communications.

To start off, this company is completely unethical. Their service can be reliable in SOME areas, let me stress on the word SOME. If your area only offers 6mb High Speed Internet, please do a broadband speed test. I was a Suddenlink CSR and call after call where customers were not receiving the speeds promised by the company I took it upon myself to ask why. My supervisor quoted to me "that area just does not have an upgraded system, just offer them a refund to keep them happy, if the customer threatens to cancel service credit them up to one month service to KEEP THEM HAPPY." (Let me promise you this is just the start of things)

This company has a "retention" department that's goal is to throw a refund or a "new customer offer!" at the customer. We were told to tell the customer "I will have to transfer you to an account specialist." If we used the word "retention" we would get a "coaching" from our supervisor.

Does this seem unethical? Maybe not so much, so lets go a little farther.

Suddenlink also offers phone service!!! WOW! You can get a digital phone with great quality & reliability! Really, is this true? How about "let me reset your modem for you, I am very sorry but this will cause the call to be dropped, then you will have to go through the automated system AGAIN, after this, you will probably be transferred to another department until you get tired of being passed around and give up until it starts working again." This will most likely not fix your problem. (let me add that you are actually running through sprint with the Suddenlink name attached to the service.) Also, this MTA (Multi Terminal Adaptor) has been used by multiple previous customers, the chance of you getting a bad piece of equipment is very likely, but wait!! for the price of $37 an hour they will send a technician (underpaid & undertrained unhappy worker will come to your house and try to fix your problem.) I think that's enough about the phone service lets move on to how they treat their technicians.

Going through the training at Suddenlink we had the privilege of an eight hour "tech ride out." This is where we get to ride around with a technician and see what they do all day. Before we were so lucky to have this opportunity we were told that we were NOT to tell the technicians that we make more then them for sitting on the phone trying to please customers all day by lying to them and promising them their problem will be taken care of. What bothers me the most is in this bad economy the technicians can not find better jobs so they settle for what they have. While working with customers to resolve their problems I would read through the notes and see all of the complaints about the technicians, why is this? Is it because they are underpaid? Or because they are forced to work overtime weekly because of the poor service this company provides?
Let me elaborate on this, after I left this company my supervisor has stressed to me how unhappy her husband is with his job. Unfortunately he can not find a better job, so he will be attempting to fix your problems until he does so. Its unfortunate that he has no time to spend with his family. :(

Now lets move on to how they treat their Customer Service Representatives. We have all heard of sweat shops, well in my eyes this would be the best word to compare this career to. In the wonderful world of the Suddenlink call center, you are given eight minutes a day to sign off your phone to use the bathroom! Two fifteen minute breaks, and a 30 minute lunch. Heaven forbid you have ingested something that doesn't agree with your stomach! You better hold it or you may lose your job!

As for the work environment, lets say depressing would be an understatement. My first month on the floor I had the privilege of sitting through a team meeting. One of the first topics that came up was a question from my supervisor. The topic of conversation was "why does nobody decorate their small cubical anymore?" My team of employees preceded to answer "we have our things ready to take with us when we lose our job." The supervisors reply was obviously "why is this?" Maybe it is because if you do not meet your sales quota its goodbye? Maybe because if you do not follow verbatim to what you are told to say you will be given a few coaching’s, then goodbye? Or maybe because if you get a flat tire and show up 15 minutes late, its goodbye!

That’s all the time I have for now, Hope this enlightens people to move on to a better company!

This place apparently wants to screw over the people who want to shop there! I walked in looking to buy a cable box with a very specific setup (with HDMI and a DVR builtin) so I could setup my Google TV, and they informed me that they had none. Okay, fine. They also said they'd have them in by 3PM (this was yesterday). So, when it was 3PM I walked in again and, they said they had one, so when I went to get it they asked me if I wanted HDMI, which I said yes to, and then they informed me they did not have one exactly like that. Agh! Then, I left pretty mad so I later called asking when they could guarantee me one tomorrow. So, tomorrow, they said, they’d have one with HDMI and a DVR builtin. So, tomorrow (today), I walk in expecting to buy what I needed and walk out. No dice! Apparantely, I was lied to as they did not have that model again. So, now they said they’d call me as soon as they get one in exactly with an HDMI port (for the Google TV, it’s a requirement as the Google TV does not support anything else) and the DVR. I bet you’ll know how that one ends. Everytime, they say they call you back but I’m sure they won’t, of course. And even if they do, I’m sure they’ll lie to me and say they have one only for me to drive down a half hour and find out that is false as I have a very specific requirement. I’d stay away from here if at all possible.

Suddenlink customer support refuses to help troubleshoot their email customers who have been absorbed through the purchase of smaller companies.