WHERE DO I START????? FIRST, THEY ARE MEAN CUSTOMER SERVICE"PEOPLE", THEY ARE EXTREMELY RUDE.SECOND, I HAVE A DVR WITH THEM, AND HAVE HAD TO CHANGE IT FOUR DANG TIMES BECAUSE THE LINES RUNNING IN MY RENTED HOUSE ARE BAD AND THEY"""""REFUSE""""""" TO REDO """"THEIR""""" LOUSY CABLE LINES.THEY KEEP SENDING"""HITS"""" THROUGH THE LINES AND E V E R Y TIME THEY DO, IT MESSES UP MY HIGH SPEED INTERNET!!!THEY REFUSE TO COME OUT AND FIX A N Y T H I N G!!!I HAVE BEEN PAYING $150.00 EVERY MONTH AND THIS CRAP IS NOT WORTH IT AT ALL!!! I AM GOING TO THE BETTER BUSINESS BUREAU WITH THIS JUNK THAT THEY CALL """"""WONDERFUL SERVICE AND PRODUCTS"""""""!!!