I recently purchased a home in Plainview Texas and called Suddenlink to transfer my service from my apartment to my new home. No problem, had a no truck roll transfer set up because the previous owner's service had not been disconnected. We move in on 5/29/10 and the service is not working so we wait until Tueday 6/1/10 to call because of the holiday. We're told that our service cannot be hooked up until 6/3/10 because that's when the previous owners requested that their service be disconnected (total BS). I took our signed contract for the home to the office - no luck. So we wait until 6/3/10 and still no service. Called again and now they tell us that we called in for a disconnect not a transfer and they will not hook up service until 6/9/10. I guess Dish and/or Direct TV haven't hit Suddenlink hard enough because they apparently they don't mind losing a customer with every service they offer.

Suddenlink is part of Cequel. Contact their home office at 314-965-2020. I call EVERY time there is an outage or service interruption, which is an average of 2 to 3 times per week. Log your outages and then put your complaint in writing to the FCC. You can complete the online complaint form or print the form and fax or mail it in. And make sure to contact your city council rep as well. Suddenlink probably has a license/franchise agreement with your city that will eventually have to come up for a review to be renewed. Cequel boasts about being the '10th largest cable network in the US' but it is a patchwork quilt of isolated systems in small towns where there seems to be minimal maintenance and less likely chance of massive customer revolt. You are paying for cable service and internet service 24 hours a day, 7 days a week. Are you getting your money's worth??

I can't believe I am having SO much trouble with a licensed cable provider! You would think the company would have a grasp on how to fix ongoing problems however they obviously haven't figure out how to pull their head out of their own ass yet so anything more than accepting my monthly payment is out of the question. My bill is nearly $175/month so when I have something go wrong with my cable and your telephone tech is as confused as a cow landing on mars then I start to question the competence of the telephone tech department. Especially when I'm told that the fact that I am not receiving a local signal in two out of four rooms isn't priority enough to have a land tech come out the next day. They said that I still have my cable "available" to me via the other rooms. So now I'm paying $175/month to watch TV with my 6 and 7 year old KIDS!!!??? The conclusion to delay my priority status was given a green thumb by a SUPERVISOR!!! So I have to wait 2 days just to have another incompetent person say that they can "GUESS" that one of three things are wrong and then all three things not be the problem and 2 hours later ANOTHER land tech arrives to give his "best shot" at figuring out the problem. Another 2 hours later and MANY fried brain cells later the two dummies that claim to be "technicians" realized that the dummies that installed my cable in the first place screwed up (or atleast that's what they claimed) and AMAZINGLY pigs start flying and my cable is "fixed." Then when I ask to have my bill pro rated for the days which I was left without cable I was reminded that I did have the ability to watch cable and local channels were available from the other two bedrooms (The kids's rooms- atleast I didn't miss Spongebob!) WOW! After persuading the genius on the line to appease me by adjusting my bill for ALLLLL of the inconveniences, my deductions totaled a WHOPPING $3 and some change.
I am astonished that anyone else would dare stay with this company! I WON'T be waiting around for the next problem to arise. I won't pay another penny to this rip off called Suddenlink!

Suddenlink has a new ad on TV that among other things, claims they speak with a "local accent" ...I find this offensive as it seems to be a racist remark toward those of mid eastern descent. It is also very untrue, as every time I have had to call Suddenlink, their Texas accents are so think, I have no idea what they are saying! Their employees also have no clue about internet. I was told I had a virus and all it was, was that Suddenlink forgot to activate their line outside... Their cable and internet in general are very poor, poor fuzzy picture quality on TV and the internet is very slow, comparable to dialup. If it connects at all. In my area there is no other alternative.

suddenlink is horrible. They were supposed to come out at a certain time to install my services in which they didn't show up unitl almost 2 hours later. The packages are horrible and the you can't even accept collect phone calls on the phone that you pay for every month. I called about removing the block and they told me that it was permanent. I think I should determine if I wanted a block on my phone. I'm switching to another company..