Sultry hair (Jeff) has promised me a refund of over $300.00 since Feb 10, to date, I have not received a refund and they will not return my phone calls or respond to my emails. They are scam artist!! Please do not purchase from them. I have contacted the Better Business Bureau. If you have been scammed by them, please do contact the BBB, they should not remain in business!!! Jeff is the person I have been dealing with, he has made promises that my money is on the way, then he emails me with an excuse as to why my money is not on the way. Please do not purchase hair from them.

A few weeks ago, I ran into the Sultry Hair website. I read some reviews, not realizing that these were "reviews" on the company's own website. So, I looked at some of the products online that they had to offer and decided to order some. I ordered the 22 inch Wavy Indian hair. A few days later, they emailed me to say they did not have it in stock. It was back-ordered or they could send me something else. I wrote right back and said the replacement would be fine. I did not hear from them for almost a week. Finally, worried because I had already paid over 300.00, I called. When I finally got through, the sales manager, Aurora, said she never received my email but would send my order over night at no extra cost. I thought that was great and it arrived on time. When I took it out of the bag, I thought it looked a bit dry and not as nice as it had in the pics. But it still looked pretty good. After having my hairstylist install it, it immediately began to tangle. When I brushed it out, it was beautiful, but it would not stay that way. It got worse as the days progressed. I called Sultry and Aurora said they would send me a refund but would not reimburse me for the money I had already spent on having it installed. When I tried to explain my position to her, she stated, "We did not tell you to put it in." What did she expect me to do with it? Jump rope? So, I told her that if they did not refund my money and reimburse me for the extra money I had to spend to get the bad hair cut out and my head redone, but she was unsympathetic. Sultry Hair sent me a product that once installed proved to be defective and refuses to do anything about it. They, of all people, should know how expensive this whole procedure is. Not only did I have to pay to get the matted hair removed because it was impossible to comb, but I had to purchase more hair, and pay to get it done again! I am now going to move forward with legal action. I know if the situation were reversed and I was providing them with a defective product that cost them additional money they would expect me to reimburse them. My experience with this company has been horrific. I will NEVER do business with them again. I hope that others are able to have a better experience than I have had. I am just disgusted with the ethics of this company.