Highly diruptive service and false promises by SUN DIRECT Customer Care
My SMART CARD # 41155347986.
I have been facing highly disruptive service for the past 1 month. When contacted Customer care they say it will take 48 hrs to solve. The problem has been occurring on a very high frequency.[Twice every week].
When asked for a permanent solution, they said they would send a technician to my home. SUN DIRECT customer care gave all sorts of false promises and false deadline about sending Technician. At last i managed to get a technician's number for my area and called him personally. The technician bluntly refused to come to my home as his area was different. This is what they call as SERVICE!!! and advertise as 5.8 million homes.

I have paid certain amount for validity and also for add on packs and I have not received their services.
I am planning to take them to consumer court as I have been highly frustrated or seeking refund of the amount that I paid for validity. Kindly give your inputs on this. I have the history of complaint numbers for tracking.

Regards,
Vinoth