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Vinit Relan
April 9, 2011
Poor Service - Sun, Poor Product SUN STB from Samsung
I have a Samsung STB by Sun Direct HD DTH Service. The SAMSUNG set top box is pathetic...It's been replaced twice and has gone for repair third time. The service of Sun Direct is also horrible. In last three months, I have been able to watch DTH only for last 15 days. I have no clue where to go. The DTH service provider (SUN) blames Samsung...and they do not allow me to talk to Samsung for the DTH repair.
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svasantham
November 7, 2010
Service not provided
The sun direct services are worst in bangalore.
We get on the tv screen that there needs to be some
fix in our dish antenna. The service is to be provided
free of cost.
When we dial the customer care no. 39407575 it is always engaged.
If it is in ringing mode, nobody cares to lift the phone.
Same case with the landline number 25327272, which is at vasanthnagar.
The security guard lifts the phone after 6.00 p.m and declares boss is not there
whereas the complete staff including boss is not available the whole day.
If you dont want to attend the phone, why should you install it.
Next come to distributors. They too give the landline no's but never lift the phone.
I went to Yelhanka new town, distributor personally and told my sufferings to the
lady reciptionist, but she did not dare to register it and provide me a complaint no.
To add to the agony, I went to my nearest dealer here in K.G.Halli personally and
got the reply that he is not responsible for the repair that needs to be done.
The complaint no 1004286579 registered on 3-Nov-2010 and re-updated on 7-Nov-2010(attended by Shiv Kumar at 11:00 a.m) is also not adhered to.
Some technician, I got from just-dial services is demanding 200 Rs, to do the needful
Right from the top-manager, till the customer-care, dealer, distributor, technician, all are irresponsible and corrupted.
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