Hello,

I am writing this complaint because while I agreed to a price for a spray on tan, I did not get what I wanted at all. I want to start this off by not blaming the sales person for the hardball tactics that she took with me but to express that I am a little upset with her as my issue may have been caused by not cleaning the booth good enough.
I walked into this store because it was the closest to my home and I was flying to Florida the next day. I specifically told the person at the counter that I only wanted ONE spray tan the CHEAPEST I can get and that I didn’t need any other tanning services because, well it was almost winter and I live in Indiana and I don’t need to look “tan” all year long. I just wanted a spray tan to visit Florida because I knew we would hit the springs down there and I didn’t want to stick out.

First she took me on a tour of the place after repeatedly telling her I didn’t need to see anything. She then tried to sign me up for different packages, beds and spray, just a bed, spray for a year, bed tanning for the rest of the year ect ect ect.

Finally we got down to the price of my spray tan. I usually go to the place right by my hair salon and it’s locally owned and its 19.99 for the mid color perfume so I don’t smell like chemicals and free lotion to put on my hands and feet. While I was not expecting this exceptional price from a chain that just showed up in town, I was pretty darn surprised when the cost was something around 40 dollars for ONE session!!

So I reluctantly agree, I figure, I wasted this poor girl’s time and gimmick I better at least let her sell me a tan. I know the prices and the tour and everything are things that she is forced to push on me from corporate and I really didn’t want her to waste all that time and not get a sale. I have out my debit card and I’m trying to pay her. She ends up up selling me two “ try me” lotions ( again, I got suckered in because I felt like I wasted her time)

So I get in the booth. The thing that really bothered me was that the spray wasn’t a fine mist; it was more like what your hairspray does when it’s clogged. This is caused when the sprayer is not cleaned correctly after each tanner. When I got out I was horribly spotted and looked like I had freckles where the tan didn’t spray evenly. I rubbed my arm to see if maybe I could “rub it in” like I was told to do, and the tan just streaked like no other. I decided not to try to rub anything else in because a streaked arm and spots all over were bad enough.
I asked the girl at the counter if this was normal and she said it would even out as the tan (what I call) baked. Usually you get optimal coverage and color in 8 hours. I was especially careful during this time and didn’t dare go to bed until my 8 hours were up. I woke up the next morning and I looked HORRIBLE. The streak on my arm was way more pronounced, and the spot where it spurted out looked like huge freckeles on my skin. I called my husband in and his first reaction was “what happened to you” so I got in the shower. I did not scrub or anything, I was attempting to wash the excess off my skin to see if maybe things would be less pronounced. While a little washed off, not enough came off to make me look less like a spotted, streaked, tanned monster. I waited two more hours and got in and just tried to scrub it all off.

I’m upset that I paid 40 dollars for the WORST spray tan that I EVER got in my life and ended up having to wash it off the next day.

When I entered Sun Tan City Monday night I was told it was a Sun Tan City Holiday. The staff pressured me to do a "free versa spa" session. They finally convinced me and I agreed. I tanned in a bed first and then moved on to versa. During the drying process I looked up to the open ceiling of my room to see a cell phones camera aimed straight at me. Completely undressed I screamed "excuse me" and the phone quickly disappeared. I got dressed and called my mother and the police, I walked out into the lobby to find that one of the employees was missing. I left the building to speak with dispatch to notice the missing male employee standing in front of Planet Fitness next door playing with his phone. When the police officer arrived she took down everyones names that were in the building. I filed a statement with the police and have an attorney. We are awaiting evidence to pursue this. Sun Tan City's employee's refused to fess up to who had taken my pictures. They refued to give up their district manager's phone number. The police told us that girls have complained of people peeping at them over the tops before. Tney need to improve their safety in their store. Who knows how many other girls have had this happen and aren't even aware. They wouldn't refund my money or cancel my six month contract. If or when the warrent is approved I will have the necessary evidence to pursue this case in Court.

I like Sun Tan City because although it is more expensive than the other tanning salons, the hours seven days a week, 10-10, make it convenient to tan anytime you have the time. I like the beds large size and the a/c and fans, music, the face and shoulder tanning are great and the cleanliness is wonderful.

What I don't like is the lines even though they have lots of beds. The push on products that I think are outrageously expensive is annoying. I don't understand why the members have to wait to tan while they sign in new members. The manager or salon director is not friendly at our location. Her employees are much nicer.

On one of my days to tan, as normal they pushed their special of the week on products, it was a large bottle of moisturizer, for a really decent price. I liked the smell of this particular lotion so I agreed to buy it. When I handed over my debit/credit card to pay, the employee tried to run it and run it several times, finally I said why not try to type it in. That did not work, instead of trying to run it on another register, the manager came over and tried the same thing, I knew that my card was good, the line for tanning grew and grew and I was humiliated when the manager said "its not going through, would you like to try another card?" I said no and left. Three days later I am looking at my on-line bank statement and low and behold there is a charge from Sun Tan City for the amount of the moisturizer that I did not get!! So I ran off a copy and highlighted the amount and walked into my STC location and got the same manager. She looked over my entire bank statement and questioned who the employee was, ran my membership and finally gave me another moisturizer, not the same one I was going to purchase that day, because they were sold out. I told her that day the card wouldn't go through, I went to Krogers and TJ Maxx afterward and had no trouble with my card. She blamed it on the out going line of the register. No apology or smile for the humiliation of looking like a dead beat. I guess I can thank my lucky stars that I did not have ten bottles charged to my card!!! I think they could improve on customer service and less on products and signing in new members by taking care of the ones that pay the monthly memberships.

I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn't let me. I fear of having insufficient funds when it's auto drawn and end up over drafting my account and getting those $35 fees. That's why I hate auto withdraws, I can't control what is taken out on my own. It's also very inconvenient to have to show up before they would withdraw and pay it. That's why they should have the choice to use their credit card or pay everything up front without the use of a card. Okay, I'm done ranting and I feel a little better now, but I would feel great if they change this stupid crap!