I made a deposit which contained 7 check and the teller gave me a receipt for the total ammount and a copy of the deposit ticket. two weeks later I received a letter stating they could not find one of the checks for $165.00 and took it out of my account.. After several visits to the bank and talkeing with the poorest excuse for a manager. I opted to contact the fereal Reserve Help Line. Today I received my statement and they are charging me $6.00 to correct my deposit. I call the manager and she said that is whet they do. I think this bank is beyond and hope of ever acting like they care about there customers. I hope the Federal Reserve can get some place. When I asked for a supervisor they give me another branch managers name. Cover each other up looks like to me

An acct was opened, with my then 16 year old son, and myself.
He is now 19, serving in the Air Force and stationed in Alaska.
I wanted my name off the acct Feb 2010. This could not happen because he was not available to sign an agreement taking my name off. I could, however, close the acct. I did not do this because his car payment was drafted from this acct. He was home for 2 weeks in June 2010, we went to the bank together. Once there, he decided to close the acct and we left. Since then, other automatic drafts have shown up and instead of declining them (closed acct) the acct was re-opened and is accruing over draft charges because the automatic drafts are not being declined. I AM UNABLE TO CLOSE THIS ACCT

I opened my account with Sun Trust on line on Friday 7/24/09, $200.00 cash, on Monday I went to the bank and withdrew $100.oo to pay bills, I havent received my checks or my atm card yet. On Tuesday I went to the bank and was told they have closed my account due to a negative report they received and they would send my money to me in 6 TO8 WEEKS!!!, I couldnt believe it, they didnt even have the decency to at least call me and let me get my money out, that was all the money I had to my name, I had to pay my electric bill and now its shut off, and I have no money to feed my kid, I have no idea why they would keep my money for two months, its outrageous, Im filing a civil complaint, Im going to call the police and charge them with theft and then call the newspaper and the local tv station, this is the worst customer abuse I have ever heard of and they keep telling me there is nothing they can do.