Sundance Vacations
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Category: Travel
Contact Information United States
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Sundance Vacations Reviews
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18tfp291
June 1, 2011
Misleading free cruise
This "free" cruise is supposed to be valued at $1, 200 dollars for a basic, inside, bunkbed room??? I understand that taxes must legally be paid by the person cruising, but you can easily find an all-inclusive cruise package (airfare, ground transportation, etc.) for under $1000 (taxes included) for two people with the same cruise lines that Sundance/Spirit Incentives are using, and for a double bed. The fact that you are still paying $300 in taxes and fees for this basic cruise is ridiculous. You can get a better cruise for cheaper. And it is not AT MOST $225 for taxes in the high season, as Sundance stated when they initially called. There is an additional charge of $99 for the high season, which bring the taxes well above the $225. Additionally, when I was initially called by Sundance, they made it sound like you could go on the cruise ANYTIME you wanted. There were no blackout dates, there were cruises available ALL the time. You can go anytime! Great! Then why was it when I called to book that they only had ONE sailing date available for the rest of the year? They claimed it was because I had called a week after they sent the email telling me to call and book. So, if i had actually booked that one cruise they had left (which I did not), then I guess everyone else who called them for the remainder of the year would have been out of luck?
I understand it is a free cruise, and you get what you pay for. But I definitely would not have wasted my time at their pointless two-hour sales pitch with incredibly rude and pushy salespeople if Sundance had not made the cruise sound like it was SO easy to book ANYTIME you wanted, no problem. There is a reason why Sundance gives you nothing in writing about either the free cruise or their travel program. I did not receive a single informational brochure from them about their program. They were super eager to answer questions about your free cruise on the initial phone call trying to get you to come into their sales presentation. Once you were there, they refused to answer any questions about the cruise and simply said, "We don't deal with the free cruise. You'll have to contact Spirit Incentives with any questions you have about it."
I will never again attend one of their seminars for the "free" gift that is too good to be true, and would not recommend them to anybody. They basically give you a bunch of misleading information about your free cruise just to lure you into their seminar and then are incredibly rude to you once they realize you just came for the free cruise that they pumped up on the initial phone call. I'm sure nothing they told me was a flat out lie, but the information they give is incredibly misleading and bad business practice.
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World-Traveler
April 15, 2011
High Pressure Sales
I went to the presentation, heard the schpeal for about 2 hours, I should have walked away immediately, but I have a really hard time telling "NO" to anybody. I ended up buying a bare minimum package, 7 weeks for $2500 and they let me trade in my "free" cruise for an 8th week. They will tell you ANYTHING to get you to commit to a package, keep in mind also that if you get cold feet as I did, you can cancel within 3 days time. I think the law actually states a month, but don't push your luck. They talked me down promising that if I didn't like the program I could get a full refund, which ended up total bullcrap! The hotel I went to was nice, nothing slummy or fancy, but the part that I think is BS is they tell you that every week you buy will sleep 4 people and that just isn't true. Unless you can actually picture 2 of your grown adult friends sharing a pull-out or rollaway bed in a hotel room. The all-inclusives all carry $70/day/person mandatory meal-service, which is what a normal resort charges in the Caribbean so why not just go there instead? The part I feel the most regret about is that you have to plan/book everything 90 days in advance to get what you want, otherwise you're taking your chances with the Excess Invetory, which is just like the Island of Misfit Toys, it's the "leftovers." If you're someone who routinely makes travel plans and commitments that far in advance then this might be a value for you, but it's a miserable program for a single person who likes to book things a month or so in advance. Feel free to contact me if you have other ?s, I really wish I could "undo" this but once again I got burned by being a little too trusting. I could sue them, sure. They're in PA, so unless you have a cousin lawyer who wants to waste their time on it, you're not going to touch them. Writing this commentary is about the only recourse I'll ever have, and helping people not get sold something they don't want/need would be my biggest pleasure to save you from my experience. The way I see it, if you really want to take a vacation, the economy is so bad right now that you can go just about anywhere you want as cheap as you can with this company, and not have all the restrictions and "gotchas" and you'll appreciate the flexibility. Vacation prices are going to stay cheap a long time, it's the fuel costs in getting there there probably won't get any cheaper over time. Good luck! SH
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Suzie Williams
April 6, 2011
Scam
I won a 'free vacation' from this outfit. Surprisingly, so did the other people I was with who also filled out entry forms. I did a quick look online, and good grief! This company is horrible! I called them back to tell them to give the 'free vacation' to someone else as I was not interested. I could not get off the phone with the woman! She was trying to argue with me about not being listed by the BBB, and about all of the bad complaints. I literally had to hang up on her. If it's such a great deal, they could easily find some sucker to take my place, isn't that right? I would STRONGLY SUGGEST that if you're unhappy with this outfit, call the place that allowed them to set up their sweepstakes scam and tell them to do their own research into this company. If the place that allowed them in in the first place is sensitive to their own reputation, they might do their homework and cease business with Sundance Vacations.
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C & K Williams
November 24, 2010
SCAM HARRASSMENT
After being scammed into a vacation package deal with Tan Vacations, Sundance Vacations, now I am being harrassed at all hours of the day and night by their financer, TRI STATE FINANCIAL. They call me at least 5-6 times a day from an unknown number, and as long as they don't initially leave a message, they can call me as many times as they want. I've already been called from local private numbers from them in my area, and when I asked them how they are calling from local private numbers, they say that they do not know what I'm talking about. They called my husband's sister and harrassed her into giving them information about us. I refuse to give them another dime, cause I was scammed out of $1200 already. If someone has any suggestions to get this company off my back, please email me at [email protected] Thanks.
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C & K Williams
November 24, 2010
FRAUD
I went to a computer show with my husband, and filled out a form for a contest to win a cruise/airline tickets. Of course, we won, I think everyone that enters wins, and got talked into this vacation deal (PLAN WITH TAN.) I followed all of the rules, and was told that EVERY FRIDAY AT 2:00PM, there would be this ginormous list of vacation areas to go to. After they took my check of $1200, the lowest deal that they had, every Friday for a month and a half afterwards I checked on this list, and the same 3 properties came up. Nothing changed, and all of these properties were in the middle of nowhere. I called the company and asked them to find me a place in Ocean City Maryland for the end of July, and they said nothing was available. I then asked about the Jersey shore, South and North Carolina, THE WHOLE ATLANTIC COAST, nothing available. What was available, you ask? In Texas, where there was an oil spill at the time, properties I never heard of that were out in the middle of nowhere. Needless to say, I wound up paying for my own vacation, now I have some bank calling me and harrassing me at all hours of the day and night for the balance of their money. I refuse to give them another dime. Do yourself a favor-- TAN VACATIONS IS A HUGE SCAM--Don't do it. I threw away $1200 that I couldn't afford to do because they make it sound so great, and now I'm being harrassed EVERY DAY for that huge mistake. If anyone has any advice to get myself out of this, I would really appreciate it.
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Deserie
October 11, 2010
Sundance Vacations
Deputy Attorney General, Nicholas Kant, of the New Jersey Department of Law and Public Safety, has sanctioned Sundance Vacations for violations of the New Jersey Consumer Fraud Act, N.J.S.A., 56:8-1 et seq. ("CFA") and/or the regulations promulgated thereunder, N.J.A.C. 13:34A-1.1 et seq ("CFA" Regulations), have been or are being committed by Sundance Vacations.
http://www.state.nj.us/lps/ca/ocp/orders/Sundance.pdf
(Copy & paste the above link into your browser)
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ejpejp
August 10, 2010
Vacation Plns
I recently went to a Sundance Vacation presentation and listened very thoroughly to what the presenter was saying. $15, 000 dollars for a 30 vacation package. A $500 dollar vacation sounds good door to door. I mean from the time you leave the house until you get home you only spend $500. This $500 dollars is only for the hotel so all other expenses are out of pocket. Again, I simply picked this up by listening closely to the presenter. What made my small no a big "NO" is when the presenter said there was a $350 yearly fee as well as a $99 registration fee whenever you booked the vacation so you are already out almost $500 dollars a year just for that. So now the $500 vacation (hotel room) is costing nearly $1000. I picked this information up during the presentation and knew that I could do better, pretty much anywhere else. They also finance, but that typically means added expenses over the long haul. As a consumer, if you took the monthly expenses that would be going into one of theses vacation packages and put together your own vacation package ultimately you would be better off. Don't think of it as a scam but more of a RIP OFF. This is more like a car sales man trying to get more than a car is worth. If you don't want it, and honestly, why would you, DON''T BUY IT. During the one on one interview I laughed loudly when I realized that I went to a baseball game, filled out a form to win a prize, got called for a free cruise and now they were trying to sell me 30 vacations for $15, 000 dollars. I am a priceline or motel 6 guy when it comes to hotels so it was pretty much a joke when the saleman tried to entice me with nice hotel rooms. In short, if you listen closely, you will not buy, so listen closely.
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Fitzgb
April 18, 2010
Ethical behavior
First, Sundance Vacations is not a scam. They sell wholesale weeks of vacations at a price, that in some cases, is lower than what you would pay retail. There are other limitations that will drive the cost higher than retail.
With that being said, please allow me to explain the Sundance experience. After being called many times by their telemarketing department, you finally agree to attend a “one hour” presentation. Plan on spending 1.5 to two hours at the facility. When you arrive you check in and are escorted into a presentation room. The presentation lasts between 45 minutes and 1 hour. The will attempt to explain how much money you can save by using them for your vacation accommodations. They will first give you a price for 25 weeks of vacations. But, if you buy “today only, ” they add in another 5 weeks of vacations and lower the price by $5, 000.00. At the time of this writing, the 30 weeks of vacations is $15, 000.00. That equates to $500.00 per week. However, if you plan on traveling during Peak season (which seems to be almost all the time), Holidays, or Special events, you spend an additional $30.00 per night. That's another $270.00 per week. Finally, you must pay an additional $99.00 to book the week. Add it all up and you are spending $869.00 for your accommodations. That equals $124.15 per night. Now you still might think that's a good price for a condo for a week. Oh, before I forget, they claim you can get additional additional bedrooms for another $30.00 per night. Since they claim the condos will sleep up to 4, if you want 5 or 6 people, you spend another $270.00 making your cost $1139.00. That's $162.71 per night. Now, I can book two hotel rooms in peak season for approximately $60.00 per night per room. That's $120.00 for two rooms. Multiply that by 7 nights and the cost is $840.00 plus taxes. Assuming a tax of 7% you spend an additional $58.80. Total cost - $898.00. By not using Sundance, I save $241.00.
Next you are escorted into a room by a salesperson. After a recap of the presentation, they ask you to buy. In my opinion, don't do it. They will go get a “manager” who will show you a smaller package at a “lower” price. When you do the math, it's still $500.00 per week with all the additional cost described above. Again, in my opinion, don't do it. Finally they escort you to yet another sales person who will attempt to sell you something even smaller. In the end, the real costs remain the same.
Sundance also offers their “Excess Inventory.” These are weeks in locations where they have not booked their properties. They offer them at $198.00 per week. This is a good deal.
But let's talk about quality. Sundance's guarantee states that your accommodations will be “clean, comfortable, convenient.” Not a bad thing. Further they state, “If your accommodations do not meet these standards, simply contact TAN's Total Vacation Services department to request a replacement vacation week be added to your account. Your additional vacation week is, however, subject to the usual reservation fees/procedures.” In other words, you pay another $30.00 per night for additional bedrooms, another $30 per night for Peak, Holidays, and Special Events, and another $99.00 to book the week. That's another $639.00 out of your pocket because they can't clean their rooms.
Next lets talk about the actual accommodations. They claim that each condo will sleep 4. Two in a bed and two on a hide-a-bed. I have first hand personal experience in one of their “condos.” I stayed at the Sandbars on Cape Cod. Yes, the room was clean. However, it was just that, a room. It had a bed, but no hide-a-bed. There was a small, well equipped kitchen with a very small counter you could sit at. The counter was barely big enough for two. It was claimed to be an “efficiency” condo. To me, it was a motel room with a kitchen. I've stayed at motels with large floor space than this with the same quality, comfort and convenience. Only spent less money.
Last, let's talk about ethics. During the presentation they claim it's a today only special. That's a bunch of cow pies. Their policy is that they cannot sell to the same person if they have been to a previous presentation in the last 6 months. If someone attends 6 months and one day after their presentation, they can sell them a package. In other words, they lied. Further, the target market, as it was explained to me, is low to medium income people who cannot afford to take many vacations. Hmm … people have to spend more money, but cannot afford to take vacations anyways. Just doesn't seem right. Also, what about the hidden cost of having to finance the cost to enroll. Spend even more money they cannot afford. I'll leave it up to you to determine if this is ethical behavior.
By now, you may be asking yourself, “How does he know this?” Easy, I worked for Sundance Vacations. I'm Sorry to all of you who bought from me. I needed to make a living. I'm not proud of what I did. Hopefully this will prevent others from making a mistake.
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LMagsakay
March 29, 2010
scams
I have a membership with Sundance Vacations, and this is a mistake and a headache. I was hesitant with the offer of the $12, 000 vacation package because it was rather expensive and I wasn't sure how soon I'd be able to travel, the sales rep offered my husband and I extra weeks of vacations. I asked if I could just buy half the amount of vacations and they said they are not allow to sell nor have ever sold any half package deals. They offered financing through Tri-State without credit check and said that this financed account would not affect our credit if we were to face financial difficulties in the future. In addition, the sales rep said sometimes people have a hard time making payments, so then it makes sense that they can't use the vacations that they have not paid for. We thought it was a good deal at the time with the intentions of take our big family on vacations, so we bought the package for $12, 000. Excited, we told our close friends and family about our new timeshare with Sundance. About 6 months later our bestfriends sat through to one of Sundance's sale representations and later that night called us and told us that we've been scamed because Sundance was desperately trying to sell them vacation packages at lower prices. At first the sales rep tried selling them a smaller package, my friends refused since it was silly that they would have to pay the $350 yearly fee, it didn't seem like a good deal because what if they could only travel once a year o none at all...? Sundance continued to lower and lower the price and offered them a $100/yearly fee. After researching more and more about Sundance, I realized that there are so many people with similar stories. After making 2 years of payments, I called Sundance and talked to them about my dissatisfaction with their sales tactics and lies and that I didn't want to pay for anymore of their vacations nor could I afford to since my income have now been cut down to almost half. I told Sundance that I'll try to use up the vacations I've paid for but no more payments. They said that I would have to call and talk to Tri-State. So we ended the conversation with me saying " So basically, you can't do anything for me except booking my vacations?" the girl over the phone replied " I could help you with your vacation planning, but you would have to call Tri-State about payments." I understand that we signed the contract, but What can I do in this situation? I'm paying for pre-paid vacations that I now realized I don't have as much time as and now with the economy I can't afford to pay for this luxury that I can't even use. I hope people would consider my situation and just not sign up for anything like this, there are many great vacation deals out there that works out to be even less expensive than Sundance and less the headache.
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Deserie
February 18, 2010
Better Business Bureau revokes Sundance Vacations business accreditation!
The Better Business Bureau has revoked Sundance Vacations' business accreditation for violations of the BBB's accreditation standards.
The following link will offer verification:
http://www.bbb.org/wisconsin/business-reviews/travel-agencies-and-bureaus/sundance-vacations-in-brookfield-wi-6000212/
(Copy & paste the above link into your browser)
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