I received as a gift a pair of sunglasses from Sunglass Hut in New Orleans that cost over $100.00.
After Hurricane Katrina I had to move to Atlanta. The sunglasse arms became loose and I was afraid
if I tried to tighten them I would break them. So I, therefore, was in the Atlanta airport and went to
the Sunglass Hut there and asked the technician to please tighten them for me as I was sure he had
the correct equiptment and the knowledge by working in the store. He tightened them for me and
due to tightening them too tight they cracked. I was infuriated as I've never owned a pair of sunglasses
that were so expensive before. After talking to managers the store refused to take any responsibility
or replace the sunglasses because they were not purchased at that store and they didn't have the same
style in stock anymore. They advised me to go back to the New Orleans Sunglass Hut which was
closed after the Hurricane for some time. I have emailed and called their customer relations but
continue to get the run around on this for nearly 2 years now. I can't believe they couldn
't just substitute a comparable pair or any pair that wasn't broken. They had me going in circles
and have still never rectfied their mistake and I have the broken sunglasses. I feel they should
have employees that know how to tighten glasses without breaking them and should have given
me a new pair regardless of the fact the style I had purchased was not available anymore. HELP!