We were to depart Vancouver at 1:55p.m. on a flight to Cuba and were told to arrive 3 hours before the flight. We arrived 5 hours before the flight and the departure time said it was on time. Just about 10 minutes later, the board said it was delayed to 3p.m. There were no Sunwing employees or a Sunwing desk in Vancouver! And there was only an answering machine when we called the Sunwing phone number. By the time we finally saw them starting to check people in, the flight was then delayed to 6p.m. By the time we left Vancouver, it was almost 8p.m. We were in the Vancouver airport for 11 hours. The airlines employees told us that it was due to weather that it was so delayed. But when we finally took off, the captain told us a crew member was sick in Cuba and they couldn't take off until another crew member was flown back to Cuba! Later during our stay in Cuba, we were told that the crew member was in jail!! Not sick!! We lost basically a day's stay at our resort and now have to fight with tripcentral.ca to get a refund on a missed day at the resort which adds up to $320! They are giving us the run around and telling us that it's Sunwings problem. Now were are dealing with our credit card company and withholding payment until we are compensated!! Wish us luck!!
The bottom line...Don't fly Sunwing...Don't book with Tripcentral.ca Do your homework and read all there is to read about your airlines/travel agent BEFORE you book!

Bonjour, mon nom est Christopher Nehme, et jai voyager avec sunwing vendredi le 17juillet2009.Apres avoir ete referer a un hotel 4etoiles qui se nomme arenas blancas
a varadero, nous avons constater que lhotel etait en pleine renovation, des chambres fermes a peine de lelectriciter, nourriture sales hotel sale, refus de nous chamger de chambre, moi et mon ami avons decider de faire un transfert dhotel apres 2jour soit dimanche le 9juillet vers un hotel aussi de 4etoiles.Le Bella Costa, nous nous sommes presenter voir notre representant sunwing au lobby de lhotel pour la faire part de notre insatisfaction et de notre desir de vouloir changer dhotel . Le probleme est que Sunwing nous a faites payer une PENALITER de 222, 00$can pour le transfert vers un hotel de meme categorie 4etoiles.Ont a payer un taxi de nos poche ils ne sont meme pas porter volontaire au moin pour nous guider ou quoi que se soit. Tu parles de service!!!Boff .Cettre lettre est pour la penaliter quont a payer de 222, 00$can .Je ne devais pas payer cette sommes de transfert, je demande un remboursement ces pas comme ont a transferer vers un plus cher !!En plus sunwing a perdu ma valise au retour, en tout cas jaimerais quont me repondre le plus rapidement possible sur mon addresse couriel ou mon numero de cellullaire 514 9235666
merci beaucoup
Christopher Nehme numero de vol 686 et 687 au retour javais deja faite une plainte en juillet lors de mon retour, et cetit ecrit que sa prenait 4semaines avant davoir des nouvelles, , ont est le 1octobre je la renvoit
svp me contacter 514 9235666 450 6685976, , ou email [email protected]
merci