I made a complaint to the national number of a minor issue. My room had been changed without calling me. The owner called me. Yelled at me then cancelled my reservation saying I cost him $68 and he did it because I called the national line. He then reported that I cussed him and yelled at him. That was not the case. I called and got the same answer over and over from corporate. I got all the way to the President’s office. They told me it was a privately owned franchise and they valued my opinion, which is a joke. They also told me he had a right to pick who he would allow to stay there. I will never stay at Wyndham again. Their customer service is horrible and they blamed me instead of listening.

On Friday May 7th at 5pm I call the Super 8 Wilmington location. Micheal answers the phone, and I tell him I am looking for a weekly rate from the 8th to 15th of May and I need to set a reservation. Micheal replies, "There is plenty of room no need to make a reservation you are fine, just come on in on the 8th". I told Micheal that I would rather make a reservation my mother is disabled, explained to him that I was coming down from Winston and what if something happened. "Oh no, there is plenty of room, " he replies. My disabled mothers train gets delayed 3hours coming into Fayetteville and it we take the 2 hour ride to Wilmington. Upon arrival there is a no vacancy sign on the front desk and Micheal says there is no room. I remind him we talked on the phone, "you said no problem" I called corporate that very second, because Super 8 is independently owned there is nothing she can do.

I cannot believe it! Now we are 300 miles from home and no where to stay! He did mention that I could come back the 9th and he would have plenty of room. I am thinking I have heard that before! But where do I stay tonight?? Thanks Micheal you are totally unprofessional!

My boyfriend was traveling down to Tallahassee from New York and asked me to look for a hotel that allows pets. This selection is very meager in town and didn't provide very many reputable hotels or motels
. We settled on Super 8 because I had stayed at that particular place before when it was under ownership of La Quinta and was actually great.

The HORRIBLE experience began when my boyfriend's flight got delayed a whole day so when I arrived at Super 8 I was denied access to a "suite" that had been paid for because I wasn't my boyfriend. I asked the desk clerk (who hardly spoke English) if he could call James and get permission to let me in. He said no. He then told me I was attempting to commit fraud. He finally regressed when I asked him to switch it to my credit card. Smuggly, he charged me for the room at the originally quoted price of $275 for 4 days plus the $25 pet fee for a kitten.

From here I will list the worthlessness of the property and management as it is EXTENSIVE.

-Microwave FILTHY and didn't even turn on, roach dead next to it

-Downstairs lights one of 5 worked.

-Downstairs toilet didn't completely flush

-NASTY condition, dingy carpet, dank moldy smell, crappy AC

-Food stuck on the comforter of downstairs bed

-White stains on chairs

-Black stains on sofa

-Nasty balcony, had never been swept, covered in mildew with dirty, broken furnature

-out of 8 pillows in the room two WEREN'T covered in dark brown stains

-got locked out 5 times, once 3 times in one night because card slot didnt work

HOUSEKEEPING:

-didn't speak English and were VERY rude

-didn't clean ANYTHING

-stripped the sheets and threw them over the railing into an outside huge, stagnant puddle

-threw said sheets into the bin of fresh sheets and threw the filthy vacuum on top of it.

MANAGEMENT:

-manager avoided us every single time we visited or contacted the front desk

-was very elusive and instructed his employees to not reveal the times he would be in

-told me he thought I was trying to get a hotel for free because of the complaints

-offered me a free night some other time.

-denied every problem I had with the room and denied housekeeping was bad because it was his family.

I refused another night there. It was a nightmare. I was in tears the whole entire time and the staff was so remorseless.

Called customer service on them and the first two people were so nice and SO understanding and told me to call back the day after the case closed if he hadn't offered to make it right. Called them back and the last man that helped me didn't care at all and refunded us $48 for the $400 we paid.

It was also graduation weekend so we had no other place to go because by the time we stayed one night everything in town was booked or WAY too expensive. We left two days early because it was so bad.

So sad. NEVER give these people business.

I am now boycotting Super 8 and all of Wyndham hotels.

As I was creating a reservation I selected the government rate. I chose the only nonsmoking room on the list. This room was actually a prepaid nonrefundable room. What I don't understand is why this room was even on the list for selection. I didn't even realize my mistake until I went to change the credit card and add an additional night about 5 minutes later. I called the "customer care" line and was told they could not help me or change the reservation. I would think that today in these difficult economic times that someone in customer service would understand the ramifications of poor customer service. It was not as if I was completely canceling the reservation I only wanted to add another night. I asked to speak with a manager and was told that one would call me within 36 hours. That was a week ago.

I called again today to find out any more information, but was given the same line. I chose the room and it is nonrefundable. A manager is suppose to call me today. I will not hold my breath.

Has anyone ever heard of a hotel that will not allow you to change a reservation more than a month away?

On September 9th, I booked a three night stay through www.super8.com for my husband and our daughter. The total amount was for around $165. When we arrived that night, and went to check in, the girl kept trying to charge us almost $200. I asked her why the price was different, and she said she didn't know. I called the reservation hotline and the first three people I spoke with were rude and not helpful at all. The fourth person I spoke with, called the girl at the hotel and the girl told her, "It'll work itself out when they check out on Friday morning". I did not trust this at all. I felt like I was being scammed. I demanded our reservations to be cancelled without charging us a penny and we went next door to the Baymont Inn. We spent about $50 more, but it was well worth it.