This is the email I sent to Super Shuttle, , ,

Hello,
I asked for a ride at 6pm
I was picked up at 630 pm tonight.. after 6 vans passed by..
I confirmed with airport agent and the driver that I was going to North Beach..I asked the driver where I was in the drop off order..I was told #2..to be dropped off.

The driver then explained to another pax that "he" would be last since he was going to S. Beach and the rest were ALL going to N. Beach..

The other pax did not like this.

For some unexplained reason the driver took a wacked back road route and wasted a lot of time on side roads and not the main highway..and The whole time the children on board cried!!!

It is beyond reason and logic that the driver opted to change his mind and drove SOUTH to SOUTH BEACH!!! WTF??

He did not take us North to N. Beach but rather drove an hour out of our way to another drop off point..??

HELLO?? Whqt kind of wacked operation are you folks running?

IF "you" say you are going to North beach..go to North beach...

NEXT TIME I WILL BE TAKING A CAB...

PS

Super Shuttle pissed off every one in the van tonight..not just me...It is unlikely any of teh other pax will use your service...

On another note...My Receipt?
All I got back was a Pink copy of the original "boarding pass'...I needed a receipt to claim...

Ticket Number #582397
Van # 619

Picked up at 630pm dropped off at 8PM!!!and the only reason we made it in 1 1/2 hours, , is the driver drove like a lunatic...

(it is a 15 minute ride direct to N. Beach BTW)

I will tell my company on Monday not to use your service...

In September 2009, I traveled to Houston, Texas. I made all my arrangements through Travelocity. I booked my flights, hotel and transfers through them. The only shuttle service offered was Super Shuttle, so I booked transfers both from the airport to my hotel on September 11 and from my hotel back to the airport on September 13. Everything was prepaid, and I printed out both of my vouchers for Super Shuttle transfers. I arrived at Houston's George Bush Intercontinental Airport on September 11 and after presenting my prepaid transfer voucher was taken to my hotel. Nothing at all was said to me about there being any problem. In fact, there were other passengers in the shuttle van who were going even further away than I was. I was the first passenger dropped off.

When I phoned Super Shuttle on September 12 to see what time they would pick me up the next morning, the girl who answered the phone at first said she had no record of my reservation, even though I provided her with my confirmation number, which was Confirmation #: 633601636 & 633601637. She then informed me that she was sorry but that I was "out of their area." After a moment of shock, I informed her that I didn't see how that was possible, as her own company had just transported me to the same hotel just one day earlier. She just kept saying that I wasn't in their area and there was nothing she could do. I was very upset, of course, and asked why, then, they had accepted my money if they didn't plan to honor the implied contract. After sounding rather annoyed, she finally told me, "well, let me see what I can do." She put me on hold and never came back. I waited on hold for 15 minutes, then finally gave up. I had to arrange for and pay for alternate means to get back to the airport.

On September 17, I sent an email to Super Shuttle relating all of the above. I received absolutely no response whatsoever. Needless to say, I am furious and will never use this company again. I strongly urge you to advise anyone inquiring about this service to look elsewhere, and I will tell everyone I know never to use Super Shuttle. Thank you.

Wendy Dunford
305 Breckingridge Drive
Ladson, SC 29456
(843) 486-6540
[email protected]

I called to Super Shuttle for a van ride to SFO. I asked the agent for his name and he said "I will not give that!" Surprised but I still went ahead with asking for a shuttle ride and the agent just abruptly hung up on me. They are very rude. I will never ride them again.