I went into Supercuts the other day to get a haircut and your stylist, Danielle cut my hair. While I was paying, she didn't give me a receipt as I was getting my coat on, I noticed her putting in the register that she charged me for a senior cut, but i payed for an adult cut. Just thought you'd like to know about your staff. Also, it's ashame that another one of your sylists, Peggy is late everyday and she's still there. Don't you think it's time to clean up before it's to late?

I went to Supercuts for highlights for longer hair (about 4 inches past my shoulders) and for my whole head. The women then proceeded to tell me that she would charge me &75 for the length of my hair, and then another $80 because I wanted my whole head done. That sounded outrageous to me. She was referring to her little pricing chart when she was telling me how much it would be and it really looked like they were only supposed to charge me $80 which included the length as well as the whole head, but she disagreed with me and said that it would be around $155 total for highlights. I said forget it, I just moved to this state from the East Coast, and where I'm from, we have Hair Cuttery and they would only charge me around $80 for the same length hair and my whole head. The other stylist then proceeded to tell me that the other salon probably didn't do my whole head and I'm mistaken in thinking they did and thats why it was so cheap, and I said "Well, I'm pretty sure they colored all the hair." So she checked and sure enough, my whole head had been done. She said, "Well, thats really cheap if you had it done for that price, and you won't find that here, I can guarantee you. This is an expensive hair town." I was like, Kentucky? An expensive hair town?? So I looked up different local salon (not a Supercuts) and I asked for pricing, they told me $75 for my length of hair AND my whole head. I told them what Supercuts said, and she said well I would consider complaining because they were trying to charge you twice. I thought about calling, not with intent to complain, but to make sure the stylist wasn't just mistaken and read the pricing chart wrong. But when I called, they wouldn't give me a straight answer. I asked for the price of highlights for my length (about 4 inches past my shoulders) and my whole head, all she could tell me is that there are five levels of stylists working there and depending on who does it and if they need to use an extra tube of color, and that she can't quote me on color over the phone, so I said forget it. I'm never going to Supercuts again. I tried, but its just been so difficult. And there is NO WAY I would pay $155 for a color job. That doesn't even include a styling!

Marilyn from this store was very pushy and gave me a pathetic highlight job. I should have known better to not let her give me highlights when she suggested I only needed crown highlights after I kept repeating I wanted all-over highlights. Last time I checked, it is the customer that determines the service they want. When Marilyn was finished, I was left with striped hair and not enough foils on my bangs and the top of my hair. It is also blotchy on my bangs because she did not weave the hair to highlight. In other words, she just highlighted blunt strips of hair on my bangs.

After getting home, and drying my hair, I noticed just how bad my hair was. Because my hair was so uneven I got Color Oops. I did not use Color Oops however; because after visiting their web site, it said that it could not be used on highlights. Damn I thought. Now I am stuck with uneven highlights unless I dye my hair back to my natural color.

Hoping that I would get my money back, my hair fixed, or my hair back to my natural color, I called the regional supervisor of Supercuts. You see the person that did my hair (Marilyn) is actually the supervisor of the Greenlawn location so I asked for somebody over her. That got me nobody any better.

I was told by Pamela (regional supervisor) that I only had two options. Pamela said that Marilyn could fix my hair (no thank you), or she herself could fix my hair. I opted for the regional supervisor to fix my hair. What a disappointment. Pamela was extremely rude, talked loud, and did not know what she was doing either. She insisted I just needed toner. It is a long story but when I walked out of there I had darker hair. It was like I never had highlights at all. The toner she used was too dark. Not only do I now have brown hair with blotchy dark highlights on my bangs, but I still have the blotches of whitish hair in the front of my head. If she had common sense, she would have put the toner on the light strands of white for a longer period of time than she did for the rest of my hair. That is the way they did it in North Carolina. I guess I was expecting too much. I specifically also gave visual examples of how I wanted my hair and was assured that my hair would be highlighted all over.

There is nothing like having your hair messed up to ruin your day. My hair is now a light brown with blotchy dark highlights on my bangs. I hate it.

My hairdresser recently decided that she wanted to leave her salon and instead offer very expensive in-home styling, so I was left to my own resources to find someone to trim my hair. My style is very simple, shoulder-length with long layers around the face. I couldn't imagine even a first time hairdresser messing up something this easy. So, I went to Supercuts to try to save some money.

When I went in, I explained to the stylist that i just want a light trim, to get rid of the damaged ends. I am growing out my hair and do not want to lose the length. She assured me that they are trained on all styles and this would be no problem. Then, she started cutting.

They aren't layers, they are chunks. She pulled my hair up over my head and cut the hair straight across, letting them fall in steps to my neck. And it kept getting shorter. I started seeing three inch pieces falling on my lap. "It's too short!" I said, but she argued that it was just the layering. I lost most of the hair around my round face it was inches above my shoulders in the front, just touching my back in the back. I wanted to cry but was more motivated to leave.

When I got home, I was so upset. My husband didn't really see the problem. "You look like a normal mom, " he said. My 16 year old daughter, however, came in and immediately said, "Mom, you have a mullet!" Great.

My hair is my major pride. I work as a gothic and industrial music critic and I've had a dozen styles and colors, from very short to very long, black, white, blue, red, and purple. If I look like a "normal mom, " they won't even let me through the door. Now, more than a month later, all I can do is wear it in a ponytail and wait for it to grow back. I will never go back to Supercuts. The next time I want a cheap haircut, I'm going to give scissors to my 3 year old nephew.

The manager at the Battleground Wa supercuts is a bully. She walks around like everyone is in her way and we have made everyday a bad day for her. I have a big problem with the way this business is being run from one of the stylists point of veiw. We are overworked and are being told to do better." Meet more goals! It will be better for your paycheck if you just work a little harder." Daily speech around there. No warmness. Like she expects an assembly line. The floors are concrete with no cushions. It is hard to work with foot and back or knee problems from the required uniform shoes and inadequate flooring. So what can be done about this? Will I ever hear back from anyone over this? I hope so. A person who treats people like this does not need to be in charge.