On December 2, 2008, a "stylist" (MAVASH) butchered my hair. Listening to what the customer wants is definitely not her strong point, if she even has one. Intially I thought it was an ok style until I looked in my mirror at home--one side was a totally different style than the other plus a difference of over an inch & a half length. When I walked back in, she said, "WHAT?!!" So she sat me down to "fix it" and the next thing I knew she was shearing me with clippers. I walked out in shock -- with less than an overall length of 2" left. After stewing for three days, I returned and got my money back. The $14 refund can't begin to replace how uncomfortable I am with looking like this. SO STAY CLEAR OF MAVASH, employee #5 in Mesa AZ.

i have my hair cut once a month and i dont have any thing different any of them months.

its a simple cut and i have been going there now for over a year. within that time i have seen hairdressers come and go at least 8-10 people have come and gone.

i went in last month for my usual to find 3 new staff in there, none of them was cutting hair, and i still had to wait 10 minutes. when i did get in the chair and was happy to pay £16.50 for a wash and cut, i was then told i couldn't have my usual grade one on the sides as none of them could do this!!

i then settled for a grade 2 at the price of £11.50 as they couldn't do this grade 1 still thinking i was going to get my hair washed too, oh no i paid for a hair cut that would of cost £11.50 without a wash and still didnt get what i wanted anyway.

how can they get away this rubbish service and still charge the prices that they are.

Supercuts has a revised pricing system which charges $3 extra if you request a certain hair stylist. Seems to me to be backwards. A customer who requests a certain stylist may have to wait longer than a walk-in. If Supercuts wants repeat customers and a customer gets comfortable with a certain stylist, they should not charge extra; probably would be better off giving a discount to return customers.

Went to Supercuts @2:30 today on Olive Way and Denny in Seattle WA. There were only two people working (one cutting and one standing around with her finger up her ass doing nothing). Right away she snaps at me for my name, no "welcome" or " hello". She says it will be 20 minutes because the stylist would be taking a break after she finished with the customer she already had in her chair. Nice way to start! I say no problem and read a mag. She finishes her break @30 minutes later and looks at me and says in a snotty tone "Are you ready?" I say yes, (no, I've just been sitting here for the fun of it). I'm the only customer in the joint at this time.

She starts chopping at my hair and she keeps asking me how I want it. And stupid idiot questions like, "How high do you want the sides?" Huh? Don't you mean how short do i want the sides? ??? My hair is very easy to cut. It's short business style for a man. Shouldn't have to tell her how to cut it 10 times. She's also jabbing me and nicking my skin enough to bleed. I ask her to take it easy and maybe get sharper shears or oil it. The shears aren't cutting -it's pulling at the hairs. She doesnt' like this and calls the manager over to tell her of my complaints and wants to know if she should continue. She tells her to go ahead while she's giving me more attitude. At this point she's 3/4 of the way through the cut and stops and asks me how it looks. I ask her if she is done, she says she is. When I look in the mirror I see that it's not symmetrical. I tell her that it is obviously uneven on both sides and a crooked front. She says, "Well that's your opinion, sir". I tell her to fix it and do it correct. Now the manager overhears this and tells me to get out of the chair and leave. I tell her to finish and fix the unevenness and I'll be on my way. She says "NO, get out of my salon!" Then she proceeds to call the police. I get the franchisee owner's name and leave. Since when is it a F***ing crime to make a complaint for poor service?!!! What a couple of talking monkeys with scissors. I wouldn't let them groom a dog. I know it's only a $15 haircut, but what is wrong with you people???!!! I'm glad I didn't want a perm or coloring, I feel sorry for any female that does and lets them get their incompetent hands on their hair!!!

They told me it would be a fifteen minute wait so I sat down with my 3 small children, 20 minutes pass and a call ahead person walks in a gets their haircut right away. I understand that they have call ahead, but then the phone rang and they took the name and placed it in the front of the line. My 20 minutes of waiting to this point was useless. We have now been waiting 35 minutes and again they take someone before us b/c they called 5 minutes before. They don't even bother to tell you that all call aheads come first nor do they apologize for the extended wait. I left with my kids and WILL NEVER EVER RETURN! I actually think I needed this b/c they give awful hair cuts. They lack experience and personality all in one. I hope anyone who reads this will learn to call ahead or better yet go somewhere that offers style.