I had a appointment for these people to come to my shop.(They called me!)For two months the girl repping them had asked me about the progress.On their paper they said they needed 18 set appts. but when i told the girl that was probably impossible seeing that i am in a horrible location flood damaged from last Sept. in ga. she told me if i could get 13 that would be okay. I already had 12 so that wouldn't be a prob. This girl called me twice a week for two weeks checking on my progress, and confirming everything.The day before (less then 24 hrs. to appt)she tells me that all this was up to her supervisor. They had wanted to push my date back again for 5 more people after they had already did that once to me.I explained that all of my clients would be there and the ones that did not pay the sitting fee only did not pay because they did not know if I would have enough people for them to come out or not. I called and sonfirmed all of my thirteen clients at 11:00a.m. and at 1:00 they did this to me. I almost begged them to not do this to me and my clients and all I got was a robotic man telling me robotic answers and not having any compassion AT ALL!! then he said he would be more than happy to call up MY clients and apologize personally!(Come on folks...really I can't make this stuff up!) When i explained about the girl saying to me for two weeks that 13 was acceptable...lo, and behold all of a sudden she never said that to me at all!!! OMG!!!Punchline here folks...I only agreed to this if they promised me this crap would not happen at all!! I had been in this business for 14 yrs. and seen it all! But when economy and flood happen what do you do???