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Bridgette1954
July 11, 2011
Double charging
"07-06-11, Wednesday, placed an order with Superwarehouse for toners, 715.44. 07-07-11, called Superwarehouse to have the toners expited for a cost of 35.99. They stated they would do that and send over a "new invoice". Concerned because they were sending another invoice, I specifically stated they were not to bill me again, and just the 35.99. 07-10-11, Saturday, Yep, you guess it, Superwarehouse had applied a second "pending charge", for 751.43, that overdrew my account, and left me with no money for the weekend. If that wasn't enough, my account showed both charges, both amounts on hold, a negative on my bank account, and Superwarehouse said it was the banks fault. Superwarehouse wouldn't comply with what the bank required to remove the second amount, nor would they co-operate. After over 3 hours, of e-mails, phone calls, a visit to my bank twice, the bank suggest I file a fraud complaint against Superwarehouse. Only after all this did they finally call the bank to have the amount removed and credited back to my account. This is a buyer beware, you do not want to do business with a company this unethical. They would not admit fault, hence the bank would have been responsible for all the nsf charges. Superwarehouse does not want to held accountable for their actions. This has got to be my worst purchasing experience in 10 years. Buy at your own risk from Superwarehouse."
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kwame
August 14, 2009
Refused to return fund
I will be very grateful if someone could assist me return an amount of $5475 I have transferred to a USA based company ( Superwarehouse Enterprises Inc) www.superwarehouse.com in April this year 2009 for the supply of HP Designjet T1100 Plotter and its freight cost back into my account.
One of our clients needed a wide format printer to facilitate their work and requested us to supply the product to them. After surfing the internet for a company in USA to purchased the product, we saw Superwarehouse Inc. We communicated on the internet with them and they promised to send the product to us within one week after receipt of the cost and the freight to Accra.
I received a quotation from them prepared by one of their sales person called Jay. I told them I do business with China, Hong Kong and UAE but now needed a reliable company in the USA to get all my supply because of the quality of the IT products. They assured me of their readiness to transact business with me and even sent me some of their price list.
After I was convinced, I instructed my bankers ( Prudential Bank Ltd.) to effect payment from my Forex Personal Account covering the cost and the freight. Soon after the wire of the fund, the company inform me that the product I paid for was accidentally sold out to another company and promised get me another one. The product never came. I requested for a refund but the company has since refused to return my money to me as at today 14th August 2009 .
I have written a letter to my bankers to return the fund only to be told that, the company is not willing to return the money back into my account.
The company have also refused to reply to my calls and Emails. My sale agent is Jay and my order number is 041775776.
Can someone assist me get my money back from them?
Seth
Accra-Ghana, Africa
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