Without our knowledge or our permission Support Squad began taking money out of our account. Once we noticed, we called them to stop immediately. After cancellation, Support Squad has continued to take money out of our account. Our bank is working with us to clear up this fraudulent activity.

Here's a good one. I've seen numerous other complaints about this Support Squad group here, so here's what happened to me. I signed up for Verizon high-speed Internet service and home phone in December. Verizon's sales rep sells me the $9.99 a month Support Squad service and tells me its a good idea to have it for the first 3 months so if I have any problems they can help me. After that he recommends I cancel it. Seems to make sense so I go for it. I give my bank acct info to VERIZON, never contact or am contacted by any representative of Support Squad in any way.

Fast forward a few months, I'm still paying Support Squad, kinda forgot about it, and suddenly in April they bill me on the 22nd when I was just billed on March 31. This annoys me tremendously as you might imagine, so I dig further in my checking acct to find that this payment has never occurred twice on the same day of the month. One is on the 8th, one the 1st, one the 31st, now one three weeks after the last one.

So I figure OK, I'm not going to stand for this, and I call Verizon to get the information for Support Squad to call them and cancel their shady service. To my shock, Verizon denies all knowledge of Support Squad and claims they never sold this service to anyone!! Then I get a manager who "suggests" that I Google search Support Squad. Seriously? You sold this to me, then later found out this company isn't entirely legitimate, so now Verizon is going to deny all knowledge? Is this how one of the largest communications companies in the country should behave? I wasn't even asking for Verizon to cancel or refund anything. I just wanted a phone number for Support Squad and they wouldn't even give me that.

If anyone out there is involved in any kind of legal action against either of these bodies related to this please contact [email protected]. I am extremely upset about the way this played out, if there's a lawsuit I'd like to join it.

I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees!" Oh, but there's a $50 processing fee! But we forgot to put that on the ad!). They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever. The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account.

Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up.

Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.

Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."

So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".

Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!"
Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them."
Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"
Saveology: "Yes, sir, that's what I said..."
Me: "Whatever. You should hurry up and process my refund before I lose it."
Saveology: "You should see the refund on you credit card statement within 14 business days"

What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!