I have been trying to reach someone on the phone to cancel order. When i finally did. They told me they would cancel and my account would not be charged, but it was. I am a single mom and i wanted to try this advertisements but i didn't think they would be a rip off and they are. I would just like my money back.

This company will draw you in by stating that the only charge to your credit card for a 'free trial of VitalAcai' will be for shipping & handling, and that you have 15 days to cancel the order before $78.91 is charged to your credit card.

I came across the website and thought that I would try the product because of those stipulations. The order date on the package that I received reflects 12/4/08. On 12/9/09, I called the company and after several attempts, I finally spoke with a rep. and canceled the order. I was given an RMA # to return the trial shipment, a cancellation confirmation #, and was told I would be sent a confirmation email. The email was not received, so I called the company and spoke with another rep., who in turn sent me the email. After hanging up with her, I checked my bank account and found that the company had already charged my credit card $78.91, before the 15th day.

I called the company again and spoke with another representative. After he was no help, I asked to speak with his supervisor. After being placed on hold, he returned and stated that his supervisor said that he was busy.

I had my credit card canceled and reported this incident to the fraud department at my bank. It can take 45 to 120 days to have this resolved, but it does not matter because I want to alert consumers about this company.

I saw an ad on tv for a free supply of a product all I had to do is pay for shipping cost $4.99. I thought I'd give it a try just this once. I received the product which was VitalAcai and about 10 days later I received notice from my bank that my checking account was over-drawn.

I contacted my bank immediately and they informed me that this company had charged my account NOT $4.99, but more than $78.00. My bank was very helpful and reversed all 3 over-draft charges and put in a fraud report for me.

I was happy everything was cleared up and I thought I was finished with them. Low and behold a week later they charged my account for over $86.00 this time and now AGAIN, more over-draft fees. I don't keep a large balance in that account so anything done in excess of what budget for will cause over-drafts to happen. I received the product after I found out what they had done and returned the product the same day.

I am so frustrated with this company and their rip-off tactics I could just go to La Jolla and rip their throats out. No one AUTHORIZED them to continue to send me product or debt my acct. can they get away with this crap?

There deceptive practices are causing me stress and anxiety because now I am going to have to close this account and open another. I will have to purchase new checks, get a new debit card and it's all just so aggravating I am spending way too much time in the bank and on this matter.

I ordered a free sample of Acai product and after trying, I decided against continuing use, I called within the time limit given and was left on hold for 30 minutes. I do not want to be charged for any further shipments they may decide to send. I cannot believe that such horrific scams can be possible.

I have found that I am not the only one complaining about this organization.

Shame, Shame!

This company offers free 30 day trial but bill your account within 15 days of your order date. By the time the products arrives, it only gives you about a week to try it out. I was shocked when my account was billed but then I noticed in the paperwork that it does state that you must cancel within 15 days of ordering. They give you no e-mail address but they do give a 24 hour customer service number. They immediately put you on hold and never come back (I wait 30 minutes). The paperwork states that you can return the unopened product for a refund, however, you need a RMA# which must be included with the return. The only way to obtain that number is by calling customer service (which they don't answer).

TOTAL RIP-OFF!!!