WE STARTED A LOAN PROCESS WITH THIS COMPANY. AND THE PERSON HANDLING THIS LOAN WHOSE NAME IS TONY TRAPP WENT TROUGH 3/4 OF THE LOAN. TOLD US THAT EVERY THING LOOKED O.K. THEN ASKED FOR MORE DOCMENTATION THIS WAS DONE ON 2/16/2011 .AFTER WE SENT THE DOCUMENTATION ON FRIDAY 2/18/2011 WE HAVE NOT HEARD A WORD FROM HIM. WE LEFT SEVERAL MESSAGES ON HIS VOICEMAIL AND HAS NOT RETURNED ONE OF THEM. HE HAD MENTIONED THAT THE LOAN WOULD POSSIBLY CLOSE ON 2/28/2011 . WE WERE CONCERNED BECAUSE WE DID NOT HERE ANYTHING ELSE. I THINK THIS IS RIDICULOUS AND UNEXCEPTABLE . SUPPOSEDLY COMING FROM A WHAT YOU WANT TO CALL A PROFESSIONAL PERSON. HE STARTS OUT LIKE HE IS GOING TO HELP AND IN THE LONG RUN ITS A JOKE. HE DID NOT EVEN TO HAVE THE DECENCY TO RETURN A PHONE CALL. WE ARE SO GLAD WE NEVER GAVE HIM ANY MONEY TOWARDS THIS LOAN.

THIS COMPANY CANNOT BE TRUSTED AT ALL.
I had submitted a refinancing search to lendingtree.com and Hash Krassi from lending tree was one of the loan advisor that contacted me. After getting his estimates on the refinancing and sending him all the paperwork he asked us to get an appraisal. He offered to get a rough estimate before we proceeded and came back saying that i should at least have 350000 for my house and thats why I agreed to get the apprsisal done. After the appraisal was done Hash the loan advisor vanished from the scene. He would not return my phone calls nor my emails. Then last night when I had told him that I will have to contact customer service he says my property appraised for 309000. I have lost faith in Surepoint and its loan advisors. I am putting a written complaint to BBB. Because of their untimely communications I have lost other refinancing opportunities.